Insurance Services Coordinator, Reception (BLANK AST 2)

Under the supervision of the Insurance Services Supervisor, responsible for direct service of the University of California Student Health Insurance Plan (UC SHIP). Coordinate the waiver process, counsel students on eligibility and benefits, provide accurate information regarding eligibility and benefit limitations to students and parents, process referrals to outside consultant offices, input referral information into the practice management computer system and generate referral numbers. Provide administrative support to the Insurance Services Department and answer the main telephone lines for UC SHIP questions and referrals.

Apply By Date: September 10, 2025 at 11:59pm

Minimum Qualifications - For full consideration, applicants are encouraged to upload license and/or certification if required of the position

• High school diploma or equivalent experience.
• Experience with medical and dental insurance plans and ability to maintain a high level of accuracy when interpreting insurance language: HMO's, PPO's, benefits, deductibles, copays, maximum benefits, coverage limitations and eligibility requirements.
• Customer service experience with excellent communication and interpersonal skills to effectively communicate with a diverse group of individuals and address complaints and problems.
• Experience with all aspects of State and Federal laws regarding proper release of medical information; knowledge of State and Federal law to determine which law is more stringent and thus which law to follow in order to comply with HIPAA requirements.
• Experience using a medical practice management system and various electronic databases.
• Experience working with a culturally diverse workforce and constituency.
• Knowledge of appropriate documentation of medical records, specifically recognizing special diagnoses of mental health, drug and alcohol, and HIV related information.
• Knowledge of health insurance and medical terminology procedures and industry standards. Interpersonal, oral and written skills to communicate in person, by telephone and in writing.

Preferred Qualifications

• Experience working independently and as a team without direct supervision, exercising independent judgment and decision making skills.
• Knowledge of the policies and procedures of eligibility requirements for the University of California Student Health Insurance Plan (UC SHIP).
• Skills to independently coordinate multiple, diverse and simultaneous projects, maintaining accuracy and efficiency while meeting strict deadlines.
• Organizational, analytical, and time management skills to coordinate the administration of complex interrelated tasks, to problem solve, to prioritize workload, and to compile, organize and report information.
• Analytical and investigative skills to elicit information to clarify inquiries and requests.

Key Responsibilities

• 40% - Coordinate Student Health Plan Administration
• 25% - Coordinate Referrals (Uc Ship & Private Insurance)
• 25% - Receptionist
• 10% - UC Ship Waivers

Department Overview

Student Health and Counseling Services (SHCS) provides primary care, mental health, acute care, laboratory, pharmacy, health education and counseling services to registered UC Davis students. SHCS serves approximately 300 patients per day during the school year. The mission is to provide campus health and wellness resources that enable students to successfully achieve their academic goals and life-long wellness. SHCS has approximately 200 staff including managers, senior professionals, professional and support staff, student employees, interns and post doc residents. SHCS is accredited by AAAHC (Accreditation Association for Ambulatory Health Care), and IACS (International Association for Counseling Services). For more information on the department, see https://shcs.ucdavis.edu/

SHCS Counseling Services are staffed by an educationally diverse group of licensed psychologists, psychiatrists, Masters level therapists, and pre-and post-doctoral trainees, dedicated to assisting students and enriching the university community by providing individual counseling, group services, educational programs, psychological consultation, workshops, and other types of outreach services. Counseling services are offered at no cost to registered students.

POSITION INFORMATION

• Salary or Pay Range: $25.45 - $36.05/hour
• Salary Frequency: Bi-Weekly
• Salary Grade: 109
• UC Job Title: BLANK AST 2
• Number of Positions: 2
• Appointment Type: Career
• Percentage of Time: 100%
• Shift (Work Schedule): M-F 8-5
• Location: Davis, CA
• Union Representation: Yes - CX
• Benefits Eligible: Yes
• This position is 100% on-site

Benefits

Outstanding benefits and perks are among the many rewards of working for the University of California. UC Davis offers a full range of benefits, resources and programs to help you bring your best self to work, as well as to help you and your family achieve your health, wellness, financial and career goals. Learn more about the benefits below and eligibility rules by visiting either our handy Benefits Summary for UC Davis Health Employees or Benefits Summary for UC Davis Employees and our Benefits Page.

If you are represented by a union, benefits are negotiated between the University of California (UC) and your union and finalized in a contract. Read your bargaining unit's employment contract, stay abreast of current negotiations and learn about collective bargaining at UC: https://ucnet.universityofcalifornia.edu/labor/bargaining-units/index.html

* High quality and low-cost medical plans to choose from to fit your family's needs
* UC pays for Dental and Vision insurance premiums for you and your family
* Extensive leave benefits including Pregnancy and Parental Leave, Family & Medical Leave
* Paid Holidays annually as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
* Paid Time Off/Vacation/Sick Time as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
* Continuing Education (CE) allowance and Education Reimbursement Program as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
* Access to free professional development courses and learning opportunities for personal and professional growth
* WorkLife and Wellness programs and resources
* On-site Employee Assistance Program including access to free mental health services
* Supplemental insurance offered including additional life, short/long term disability, pet insurance and legal coverage
* Public Service Loan Forgiveness (PSFL) Qualified Employer & Student Loan Repayment Assistance Program for qualified roles
* Retirement benefit options for eligible roles including Pension and other Retirement Saving Plans. More information on our retirement benefits can be found here

Physical Demands

• Standing - Occasional Up to 3 Hours
• Walking - Occasional Up to 3 Hours
• Sitting - Frequent 3 to 6 Hours
• Lifting/Carrying 0-25 Lbs - Occasional Up to 3 Hours
• Pushing/Pulling 0-25 Lbs - Occasional Up to 3 Hours
• Bending/Stooping - Occasional Up to 3 Hours
• Squatting/Kneeling - Occasional Up to 3 Hours
• Twisting - Occasional Up to 3 Hours
• Reaching overhead - Occasional Up to 3 Hours
• Keyboard use/repetitive motion - Frequent 3 to 6 Hours

Mental Demands

• Sustained attention and concentration - Frequent 3 to 6 Hours
• Complex problem solving/reasoning - Occasional Up to 3 Hours
• Ability to organize & prioritize - Frequent 3 to 6 Hours
• Communication skills - Frequent 3 to 6 Hours
• Numerical skills - Occasional Up to 3 Hours
• Constant Interaction - Frequent 3 to 6 Hours
• Customer/Patient Contact - Frequent 3 to 6 Hours
• Multiple Concurrent Tasks - Frequent 3 to 6 Hours

Work Environment

UC Davis is a smoke and tobacco free campus effective January 1, 2014. Smoking, the use of smokeless tobacco products, and the use of unregulated nicotine products (e-cigarettes) will be strictly prohibited on any UC Davis owned or leased property, indoors and outdoors, including parking lots and residential space.

May at times work with or be in areas where hazardous materials and/or infectious diseases are present. Work occasional overtime as needed to meet operational needs. Flexibility to work a varied schedule based on operational needs. Hours to be scheduled between 8AM-6PM, Monday through Friday.

Special Requirements - Please contact your recruiter with questions regarding which activities apply by position

• This is a critical position, as defined by UC Policy and local procedures, and as such, employment is contingent upon clearing a criminal background check(s) and may include drug screening, medical evaluation clearance and functional capacity assessment
• This position is designated as a mandated reporter under CANRA and UC policy, and employment is contingent on compliance with applicable policies, procedures and training requirements

Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.

A Culture of Opportunity and Belonging

At UC Davis, we're committed to solving life's most urgent challenges and building a healthier, more resilient world. We believe in growing through every challenge, continually striving to improve, and welcoming new perspectives that strengthen our community. We recognize that a vibrant and innovative organization values both individual strengths and shared purpose. The best ideas often emerge when people with different experiences come together.

As you consider joining UC Davis, we invite you to explore our Principles of Community, our Clinical Strategic Plan and strategic vision for research and education. We believe you belong here. The University of California, Davis is an Equal Opportunity Employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status.

To view the University of California's Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination

Because we want you to feel seen and valued, our recruitment process at UC Davis supports openness and authenticity. Research shows that some individuals hesitate to apply unless they meet every qualification. You may be an excellent fit for this role-or the next one. We encourage you to apply even if your experience doesn't match every listed requirement. #YouBelongHere

To learn more about our background check program, please visit: https://hr.ucdavis.edu/departments/recruitment/ucd/selection/background-checks