Content Producer - Intranet Specialist

Director - Communications and Community Relations

Grade - G08

Minimum Salary - $53,197.00 (Commensurate with experience)

Exempt

JOB SUMMARY

The Content Producer/Intranet Specialist is a creative writer that supports Louisville Water's communication efforts through storytelling and website management. The Specialist manages Louisville Water's intranet site by planning, creating, and updating digital content, while also supporting the Company's external website (LouisvilleWater.com). This position collaborates with other team members for brand journalism and content marketing across Louisville Water to improve internal communications.

ESSENTIAL JOB FUNCTIONS

Manage Louisville Water's intranet; develop and maintain engaging and accurate digital content, producing informative and creative stories ensuring the content is timely and relevant; manage user access and permissions.

Oversee all intranet content, manage requests, and notify content administrators of upcoming document expirations to maintain accuracy.

Maintain intranet functionality by performing routine link checks and resolving issues.

Monitor intranet usage analytics, identify trends, and provide data-driven insights to improve the platform.

Stay abreast of the latest intranet best practices, technologies, and digital communication trends.

Provide training and guidance to employees on how to navigate and maximize the intranet and its features.

Part of an editorial team that plans, writes, and publishes engaging internal and external communications that include employee profiles, feature articles on Louisville Water initiatives, employee benefits and events.

Diligent in maintaining style consistency and brand standards.

Serve as a back-up to managing LouisvilleWater.com including adding and/or editing content.

A member of the department's emergency and crisis response team, delivering timely, and regular updates as required.

WORKING CONDITIONS

Work is in an office environment with occasional hybrid. Requires travel to company locations to meet with employees in various departments.

MINIMUM QUALIFICATIONS

Associates Degree, preferably Communications, Public Relations, Marketing, Digital Content, Journalism, or English; and

Two (2) years of experience in digital content and website management; and

Familiarity with basic HTML/CSS and CMS platforms.

Firsthand experience in writing and publishing digital content and/or helping manage an intranet site; and

Valid driver's license.

OR

Bachelor's Degree, preferably Communications, Public Relations, Marketing, Digital Content, Journalism, or English; and

One (1) year of experience in digital content and website management

Familiarity with basic HTML/CSS and CMS platforms.

Firsthand experience in writing and publishing digital content and/or helping manage an intranet site; and

Valid driver's license.

Louisville Water provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.