Training and Implementation Support Specialist

As a Training and Implementation Support Specialist, you will be responsible for identifying, designing and building curriculum and learning solutions to meet our internal team needs. You will deliver training designed to follow the curriculum. You will design training features being released within Ezyvet and Vello using various technologies and tools. You will develop and maintain knowledge of industry best practices in adult learning, company products and internal systems.

What can you expect?

• Conduct training needs assessments against current and future trainings to deliver optimal results.
• Identify, design and develop curriculums and learning solutions that meet different learning styles, incorporate adult learning theory and have stated measurable objectives.
• Conduct and deliver technical, product and/or soft skill training on-site and via e-learning, mobile/tablet and/or other virtual formats.
• Evaluate participants on set criteria, document feedback and share the evaluation with supervisors and participants.
• Track and analyze success of programs using methods identified in measurement plan. Recommend and implement creative solutions.
• Conduct training cost assessments as needed.
• Develop and maintain knowledge of industry best practices in adult learning, company products and internal systems.
• Support quality management system/program and other compliance requirements.
• Lead, coach, motivate, develop and/or directly manage others.
• Travel ~25% required to attend summits and other onsite training events.

What do you need to succeed?

• Bachelors degree or equivalent combination of education and experience required.
• Computer proficiency: advanced Word/Excel/PowerPoint skills
• Knowledge of adult learning theory
• Knowledge of IDEXX products and services preferred
• Veterinary clinic experience preferred
• Effective communication and collaboration with customers, management, and peers.
• Ability to plan and prioritize work in a dynamic environment and make quality, timely decisions.
• You must be comfortable learning and using technology such as computers, tablets and Smartphones.
• Experience with utilization of authoring tools (i.e. Articulate, Camtasia, Captivate, other); experience with LMS/LCMS authoring technologies
• Experience with PIMS - EzyVet, Vello is a plus!

Key Traits for Success:

• Organized and detail oriented, ability to multi-task and execute
• Ability to work independently and collaboratively in teams
• Effective communication, presentation and facilitation skills, Effectively communicate and teach complex, technical information to a variety of audiences.
• Enthusiastic Attitude and ability to build strong relationships

What you can expect from us:

• Opportunity for annual cash bonus
• Health / Dental / Vision Benefits Day-One
• 5% matching 401k
• On the job training and career advancement opportunities (experience NOT required)
• Additional benefits including but not limited to financial support, pet insurance, mentalhealth resources, volunteer paid days off, employee stock program, foundation donationmatching, and much more

Physical Demands and Work Environment

• Extensive sitting, phone and computer use. May be required to lift, move and carry up to 50 pounds. Extended hours may be required. Extensive travel may be required including overnight and weekends. Normal office environment.

Why IDEXX?

We're proud of the work we do, because our work matters. An innovation leader in every industry we serve, we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, to ensure safe drinking water for billions, and to help farmers protect livestock and poultry from diseases. We have customers in over 175 countries and a global workforce of over 10,000 talented people.

So, what does that mean for you? We enrich the livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery. At IDEXX, you will be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement.

Let's pursue what matters together.

IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.

IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.

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