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STUDENT RIGHTS & CONFLICT RESOLUTION SPECIALIST

Loyola University Chicago
United States, Illinois, Rogers Park
Sep 01, 2025
Position Details
Position Details


















Job Title STUDENT RIGHTS & CONFLICT RESOLUTION SPECIALIST
Position Number 8101810
Job Category University Staff
Job Type Full-Time
FLSA Status Exempt
Campus Rogers Park-Lake Shore Campus
Department Name STUDENT LIFE
Location Code STDNT CONDUCT & CONFLICT RESOL (03820D)
Is this split and/or fully grant funded? No
Duties and Responsibilities
SRCR Case Management Specialist Position Overview:
The Case Management Specialist for Student Rights, Responsibilities & Conflict Resolution ( SRCR), reporting to the Assistant Dean of Students for Restorative Practices in the Office of the Dean of Students ( ODOS), will support the Department of Residence Life (Res Life) by directly supporting case management needs and expectations designed to elevate the collaboration between ODOS and Res Life while ensuring the university's Community Standards are appropriately and efficiently applied. The Case Management Specialist will also serve as a case management generalist as assigned by the Associate Dean of Students for Student Rights, Responsibilities & Conflict Resolution to oversee case management processing and outreach where there is greatest need.
When assigned to a conduct or conflict resolution project at the discretion of the Assistant Dean of Students for Restorative Practices or the Associate Dean of Students, this position is responsible for working closely with the assigned SRCR Team member and/or campus partner representatives to develop content, effectively communicate, and facilitate training/workshops when called upon.
Successful candidates will maintain relationships and hold conversations with Res Life staff members and key campus partners representing both ODOS and divisional priorities. This role is responsible for executing sound case management processing and implementation and ensuring alignment with the Community Standards as well as Loyola's mission and vision.
SRCR Case Management Specialist - Res Life Floater Responsibilities:

  • Serve as first-level case manager for incidents of student misconduct and conflict resolution matters occurring in the residence halls.

    • Ensure case processing is routed and assigned in a timely manner to appropriate staff.
    • Loop in ODOS and Res Life leadership as needed.
    • Follow up to ensure proper case management occurs.
    • Be available for consultation when requested.



  • Meet regularly with the Residential Education team in the Department of Residence Life, including attending relevant staff meetings and holding office hours in the Residence Life suite for two days per week.
  • Identify, create, and distribute monthly resources for Res Life staff that serve as Case Resolution Administrators.
  • Work collaboratively with Res Life leadership and SRCR colleagues to identify areas of excellence and opportunities for growth related to case management responsibilities.
  • Ensure signature Res Life events are shared with the ODOS and signature ODOS events are shared with Res Life.
  • Support the University's commitment to diversity, equity, inclusion, belonging and antiracism.
  • Other duties as assigned by their manager.


SRCR Case Management Specialist - Case Management Generalist Responsibilities:

  • As assigned, serve as first-level case manager for incidents of student misconduct and conflict resolution matters occurring off-campus and/or on-campus (not in the residence halls). Responsibilities may include, but are not limited to, ensuring case processing and routing to appropriate staff in a timely manner and assisting with intake meetings and follow up for reporting parties.
  • Track data to contribute to the assessment of SRCR services to contribute to team efficiency, effectiveness, and student learning. Assist the Associate Dean of Students in SRCR in analyzing assessment trends as well as compliance and data collection related to the Clery Act and other applicable laws.
  • Provide maintenance of departmental website, departmental social media, Sakai (training platform), and Maxient (student case management software).
  • Serve as liaison between the SRCR Team and other departments for collaborative efforts, such as trainings, workshops, and the team's primary signature programs (Student Promise Week and the Community Circle Series).
  • Other duties as assigned and an understanding that responsibilities for the role may include working non-traditional hours at times, particularly for workshops and trainings.

Minimum Education and/or Work Experience
* Master's degree in College Student Personnel, Higher Education/Student Affairs, Social Work, or other related field. Successful candidate will be expected to continue upgrading knowledge, skills, and abilities needed to keep abreast of regulation/policy changes.
* Minimum 3 years of crisis management, critical issues in higher education, identity development, leadership development, early academic intervention, multicultural education, and program development.
Qualifications
Minimum Qualifications:

  • Master's degree in student affairs, student personnel, higher education, or other related field.
  • Three years of full-time employment working in higher education or other related field.
  • Excellent interpersonal, relationship-building, and communication skills.
  • Ability to effectively interact with students, faculty, staff, families, and community members representing diverse cultural and ethnic backgrounds.
  • Demonstrated ability to utilize sound judgement and maintain confidentiality.
  • Ability to represent the team, department, and University with care and tact.


Preferred Qualifications:

  • Prior experience in student conduct, conflict resolution, or compliance preferred.
  • Strong advising, counseling and accredited mediation skills.
  • Exhaustive knowledge of student conduct policies and procedures, including those related to the Clery Act, FERPA, and related regulations.
  • Restorative justice training/experience is preferred.
  • Proficiency using MS Office Suite.
  • Experience and proficiency with Maxient and video platforms for training and presenting is a plus.
  • Ability to manage website content and use social media tools.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Certificates/Credentials/Licenses
Master's degree in student affairs, student personnel, higher education, or other related field(s).
Computer Skills
Proficiency in word processing, spreadsheet applications, and use of the internet. A familiarity with the case management database software, Maxient, is helpful but not necessary.
Supervisory Responsibilities Yes
Required operation of university owned vehicles No
Does this position require direct animal or patient contact? No
Physical Demands None
Working Conditions Irregular Hours
Open Date 08/31/2025
Close Date
Position Maximum Salary or Hourly Rate $75,000/ann
Position Minimum Salary or Hourly Rate $68,680 /ann
Special Instructions to Applicants
As a Jesuit, Catholic institution of higher education, we seek candidates who will contribute to our strategic plan to deliver a Transformative Education in the Jesuit tradition. To learn more about Loyola University Chicago's mission, candidates should consult our website at www.luc.edu/mission/. For information about the university's focus on transformative education, they should consult our website at www.luc.edu/transformativeed.
About Loyola University Chicago
Founded in 1870, Loyola University Chicago is one of the nation's largest Jesuit, Catholic universities, recognized for its academic excellence, commitment to community engagement, and leadership in sustainability. A Carnegie R1 research institution, Loyola leverages its status as one of an elite group of universities with the highest level of research activity to advance knowledge that serves communities and creates global impact. With 15 schools, colleges, and institutes-including Business, Law, Medicine, Nursing, and Health Sciences-Loyola operates three primary campuses in the greater Chicago area and one in Rome, Italy, that provide students a transformative, globally connected learning experience. Consistently ranked among the nation's top universities by U.S. News & World Report, Loyola is a STARS Gold-rated institution that is ranked as one of the country's most sustainable campuses by The Princeton Review and has earned distinctions from AmeriCorps and the Carnegie Foundation for its longstanding record of service and community engagement. Guided by its Jesuit mission and commitment to caring for the whole person, Loyola educates ethical leaders who think critically, act with purpose, and strive to create a more just and sustainable world.

Loyola University Chicago strives to be an employer of choice by offering its staff and faculty a wide array of affordable, comprehensive, and competitive benefits. To view our benefits in detail, click here.

Loyola adheres to all applicable federal, state, and/or local civil rights laws and regulations prohibiting discrimination in private institutions of higher education. Please see the University's Nondiscrimination Policy.
Quick Link for Posting https://www.careers.luc.edu/postings/33799
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