TDOC RETENTION SPECIALIST- 08262025-70800

Job Information

LOCATION OF (1) POSITION(S) TO BE FILLED: DEPARTMENT OF CORRECTION, EAST REGION, STATEWIDE

https://www.tn.gov/content/dam/tn/correction/documents/PositionRetentionSpecialist.pdf

Working Title: TDOC Retention Specialist - East Region

A Motor Vehicle Records screening will be conducted prior to employment.

This position requires a criminal background check. Therefore, you may be required to provide information about your criminal history in order to be considered for this position.

Qualifications

Education and Experience: Graduation from an accredited college or university with a bachelor's degree and two or more years of professional human resources or law enforcement work.

Substitution of Experience for Education: Qualifying full-time professional human resources or law enforcement experience may be substituted for the required education on a year-for-year basis to a maximum of four years.

Necessary Special Qualifications: A valid motor vehicle operator's license may be required.

Examination Method: Education and Experience, 100%, for Preferred Service positions.

Overview

Under immediate supervision, performs employee engagement and retention work of routine difficulty; and performs related work as required.

Distinguishing Features: An incumbent in this class leads or is the technical expert in assisting with the development and execution of employee engagement and retention strategies for positions in a correctional facility or district office.

Responsibilities

• Establishes retention expectations by studying organization plans and objectives; meets with managers to discuss needs.
• Schedule and conduct regular meetings with front-line employees, with emphasis on Correctional Officers and Parole/Probation Officers to assess workplace environment to identify trends and root causes leading to high turnover and retention challenges.
• Utilize established guidelines to document and report retention efforts using established metrics (regularly scheduled meetings, check-ins, and unscheduled touch points on an as needed basis, facility/office events, etc.).
• Develops a consultative relationship with executive leadership in the field and provides solutions to employee concerns; assesses the needs and interests of individuals/groups and plans activities accordingly to increase engagement and retention of staff, to include rewards and recognition programs.
• Work closely with Retention managers and facility/district HR Managers to prepare and execute field exit, climate, and stay surveys to ensure timely awareness of potential employee concerns/issues are provided.
• Collaborate closely with HR talent acquisition team, training officers, Field Training Officers, and the TN Correction Academy to ensure consistent and professional on-boarding, training, and transition from hire, through TCA, and into permanent positions.
• Updates job knowledge by participating in educational opportunities; reads professional publications; maintains personal networks; participates in professional organizations.
• Evaluates career paths with employees and meets with them to discuss potential development or promotional opportunities within the organization.

Competencies (KSA's)

Competencies:

1. Customer Focus
2. Instills Trust
3. Collaborates
4. Organizational Savvy
5. Drives Engagement

Knowledges:

1. Personnel and Human Resources
2. Communications and Media
3. Public Safety and Security
4. Law and Government

Skills:

1. Speaking
2. Active Learning and Listening
3. Complex Problem Solving
4. Critical Thinking
5. Time Management

Abilities:

1. Deductive Reasoning
2. Problem Sensitivity
3. Originality

Tools & Equipment

1. Personal Computer
2. Telephone
3. Printer
4. Radio
5. Scanner