Mechanical Claims Analyst

TEKsystems
$25.00 - $35.00 / hr
life insurance, sick time, 401(k), retirement plan, remote work
United States, Florida, Deerfield Beach
Sep 04, 2025
Job Title: Mechanical Claims Specialist Location: Remote (with initial onsite training in Deerfield Beach, FL) Start Date: August 18th Employment Type: Full-Time Description: Are you an experienced automotive mechanic ready to transition from the shop floor to a more comfortable, office-based role? We're seeking Mechanical Claims Specialists to join a growing customer contact team at a well-established company known for its strong culture, competitive benefits, and career growth opportunities. In this role, you'll use your mechanical expertise to evaluate and process vehicle repair claims, working directly with dealerships and vehicle owners. This is a great opportunity to apply your hands-on knowledge in a new way-without the physical demands of the shop. Key Responsibilities: * Evaluate, investigate, and process mechanical claims using your in-depth knowledge of vehicle systems and repair procedures. * Communicate with dealerships, repair facilities, and vehicle owners via phone and email to resolve claim-related inquiries. * Explain claim decisions clearly and professionally, ensuring a positive customer experience. * Guide customers through the claims process, including next steps for repair quotes and approvals. * Maintain accurate electronic records using internal claims systems and Microsoft Office tools. * Collaborate with team members to uphold the company's reputation for fairness, integrity, and service excellence. Types of Calls You'll Handle: * Dealerships requesting claim approval for vehicle repairs. * Vehicle owners seeking clarification on claim approvals or denials. * Customers needing guidance on how to initiate a claim or get a repair quote. Qualifications: * 3+ years of hands-on experience as an automotive mechanic or in a related mechanical field. * Strong understanding of vehicle repair processes and ability to communicate with both technical and non-technical audiences. * Excellent verbal communication and customer service skills. * Proficiency with Microsoft Office and the ability to navigate multiple software systems. * High school diploma or GED required. * ASE certification is a plus. * Bilingual (Spanish/English) candidates preferred. Additional Requirements: * Must be available for a 2-week onsite onboarding training in either Deerfield Beach, FL or St. Louis, MO. * Occasional Saturday availability required. * Must have a high-speed internet connection and a quiet home workspace for remote work. Preferred Experience (Not Required): * Familiarity with labor guides such as AllData or Mitchell. * Experience using scan tools for diagnostics. Interview Topics May Include: * Your automotive/mechanical experience and specific parts you've worked on. * Experience with diagnostic tools and labor guides. * Customer service scenarios, including handling difficult customers. * Most challenging repair or project you've completed. #priorityeast Pay and Benefits The pay range for this position is $25.00 - $35.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Deerfield Beach,FL. Application Deadline This position is anticipated to close on Sep 17, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.