Remote New

Manager, Client Relations, Military Veterans Benefits

Western Governors University
life insurance, flexible benefit account, parental leave, paid time off, paid holidays, sick time
United States, Utah, Salt Lake City
3949 South 700 East (Show on map)
Sep 05, 2025
If you're passionate about building a better future for individuals, communities, and our country-and you're committed to working hard to play your part in building that future-consider WGU as the next step in your career. Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families. The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is: Grade: Management_Executive 604 Pay Range: $67,900.00 - $112,100.00 Job Description INTERNAL APPLICANTS MUST APPLY BY: 9:11:25 The Manager, Client Relations, Military and Veterans Benefits will be responsible for maintaining established relationships internally, and externally, working closely with faculty, staff, support teams and partnerships, to advance lines of business. The Manger, Client Relations liaisons with cross-functional teams to improve the entire military-affiliated customer experience. Responsibilities Primary Responsibilities Manages a team of VA work study students and specialists. Work closely with the Military and Veterans Benefits Manager, Virtual Military Education Resource Center Manager, and other processing teams for cohesive collaboration ensuring military affiliated students are assimilated properly within the university system. Responsible for strategizing departments and schools' military-related education benefit programs; works with the (Unified Program Launch(UPL) teams to submit new and revised programs, timely to the Department of the VA. Once partnerships are secured, this position is responsible for implementation of the student experience to ensure business results are achieved. Works closely with Enrollment and Admissions leadership team, Military Outreach, Strategic Partner Managers, and the Military and Veterans Benefits Manager to ensure all services and communications related to Military and Veterans benefits are aligned. Represents the University and its students in state, regional, and national professional associations, such as the State Approving Agency (SAA), (National Association for Veteran Program Administrators, (NAVPA), Council of Colleges and Military Educators (CCME). Supports graduates as needed during the regional commencements working with the other Military and Veterans Benefits teams ensuring graduates are recognized, respond to their questions or concerns regarding their military benefits, and future usage of benefits for returning to school, and receive their "military cords." Liaison between Department of Defense and Department of the Veterans Affairs to ensure all information required is kept current and trusted between departments, responsible for annual catalog submissions, addendum submissions, new and revised programs to the VA, working with Military Process Analyst to ensure data and reports and updated timely, State Approving Agent (SAA), and Education Liaison Representative (ELR). Work closely with the Resource Center Advisors and peer volunteers at WGU to support the VITAL program with the VA and VHA, hospital. Establishes and maintains effective communication, coordination, and working relations with faculty/mentors, staff, and other university personnel working with other departments in a professional and timely manner to ensure interdepartmental communication is maximized and student issues are resolved effectively and efficiently through intra/inter-departmental training. Strong conflict resolution skills as the Client Relations Manager are responsible for resolving student conflicts through effective and timely communication working to collaboratively resolve complaints partnering with Student Conduct and Ombuds seeking to achieve amiable resolutions. This includes VA complaints. Collaborate with Scholarships, Advancement, seeking out grants and additional funding sources to support military-affiliated students in need. Performs other job-related duties as assigned. This job description includes a general representation of job requirements rather than a comprehensive inventory of all required responsibilities or work activities. The contents of this document or related job requirements may change at any time with or without notice. Qualifications Knowledge, Skills, and Abilities Strong emotional intelligence works to build and maintain high impact, long-lasting Military and Veteran client relationships. Military affiliated Ability to demonstrate strong leadership and delegation skills. Strong time management and planning skills. Ability to express empathy with high emotional intelligence. Analytical and critical thinking skills. Public Speaking skills Active Listening Problem identification and critical thinking skills. Good judgment and decision-making ability. Strong interpersonal and organizational skills. Must be able to demonstrate effective communication abilities. Well organized and attentive to detail. Ability to work with university partners. Data analysis Technical skills Knowledge of Miliary Affiliated resources, benefits, state, and federal regulations, and general financial aid policies and procedures. Knowledge of Student Information System, Customer Relationship Management Systems (Salesforces). Able to travel to events, conferences and workshops representing the University's Military and Veterans Benefits Department. Maintain a friendly supportive atmosphere for the students. Demonstrate sensitivity and understanding of the diverse, socioeconomic, cultural, disability, and backgrounds of the military affiliated population. Education Bachelor's degree in related field. Experience 5 or more years of experience with VA benefits programs and requirements. 1 or more years of people leader experience. Experience in lieu of education Equivalent relevant experience performing the essential functions of this job may substitute for education degree requirements. Generally, equivalent relevant experience is defined as 1 year of experience for 1 year of education and is the discretion of the hiring manager. Preferred Qualifications: Master's degree preferred. Military affiliated Technical Experience Counseling, Advising or Mentoring experience Higher Education experience Experience in lieu of education Equivalent relevant experience performing the essential functions of this job may substitute for education degree requirements. Generally, equivalent relevant experience is defined as 1 year of experience for 1 year of education and is the discretion of the hiring manager. #Li-MP1 Position & Application Details Full-Time Regular Positions (classified as regular and working 40 standard weekly hours): This is a full-time, regular position (classified for 40 standard weekly hours) that is eligible for bonuses; medical, dental, vision, telehealth and mental healthcare; health savings account and flexible spending account; basic and voluntary life insurance; disability coverage; accident, critical illness and hospital indemnity supplemental coverages; legal and identity theft coverage; retirement savings plan; wellbeing program; discounted WGU tuition; and flexible paid time off for rest and relaxation with no need for accrual, flexible paid sick time with no need for accrual, 11 paid holidays, and other paid leaves, including up to 12 weeks of parental leave. How to Apply: If interested, an application will need to be submitted online. Internal WGU employees will need to apply through the internal job board in Workday. Additional Information Disclaimer: The job posting highlights the most critical responsibilities and requirements of the job. It's not all-inclusive. Accommodations: Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at recruiting@wgu.edu. Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to any protected characteristic as required by law.