New 
Help Desk - Tier 1
 Quadrant, Inc. | |
 United States, Virginia, Purcellville | |
 Sep 05, 2025 | |
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IT Tech Support Tier 1 Washington DC Pay From: $22.00 per hour MUST: The Tier 1 IT Support candidate should have the following: Help Desk Support experience Experience installing and configuring Windows PCs and Microsoft Office Experience with Apple devices (Mac, iPad, iPhone) Knowledge of Microsoft Azure, AWS, and Active Directory Experience using ticketing systems (Kaseya preferred) Familiarity with Microsoft 365 (Word, Excel, Outlook, Teams) Eagerness to learn and grow in a professional IT environment Strong communication and interpersonal skills Flexible to provide onsite support to clients in the metro DC area Bachelor's degree (any discipline, IT-related preferred ) DUTIES: Provide first-level technical support for end users via phone, chat, email, and in person Travel to client sites (approximately 20% of the time) to deliver on-site support Support Microsoft 365 applications, Windows Active Directory, Teams, and Outlook Troubleshoot issues related to Windows 10/11 PCs, Microsoft Office applications, printers, and peripherals Assist with cloud technologies, including Microsoft Azure and Amazon Web Services (AWS) Use our support desk ticketing system (Kaseya) to document, track, and resolve issues Educate users on hardware, software, and processes Participate in team training and certification programs to grow technical skills Quadrant is an affirmative action/equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a protected veteran, or status as an individual with a disability. "Healthcare benefits are offered to all eligible employees according to compliance mandated by the Affordable Care Act". | |