Product Operations Analyst - Pittsfield, MA

Division: Corporate Strategy

Department: Product Operations

Reports to: FVP, Product Operations

Status: Non-Exempt

Grade: 7

Salary Range: $20.50 - $35.99

Actual compensation within the pay range will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location

Location: Hybrid - Pittsfield, MA - 99 North St

Purpose/Objective:

Responsible for a full range of activities which ensure operational effectiveness of deposit system processing and operations of products and services. Assists with deposit validation of mergers and acquisitions. Assists with the design and documentation of workflows and makes recommendations for process improvements. Responsible for completion and monitoring of retail deposit products, interest plans and service fees. Assists with the development and system implementation of new deposit products, services and fees. Provides second level support for business system issues.

Key Accountabilities:

• Monitors and maintains deposit interest rates, reviews products, rates and fees for accuracy. Write and run BIC reports to ensure deposit core system effectiveness. Tracks rate exceptions; prepares and analyzes BIC and other reports for the retail banking operations areas. Maintains CIS householding reports and workflows. 35%
• Implements and tests all system upgrades and new products. Conducts tests according to plans. Identifies and documents system deficiencies and recommends solutions. Ensures issues are identified, tracked, reported and resolved in a timely manner. Assists with and participates in data mapping and implementation for mergers and acquisitions. Assists with validation of merger and acquisitions. Assists with maintaining system workflows. 25%
• Serves as a resource and provides support to the branch network on business and system issues. Acts as a liaison between back-office departments and branches to help resolve system issues. Works in conjunction with FVP, Product Operations, and Regional Branch Managers to ensure branches are operating effectively and to resolve complex operating system issues. 25%
• Provides support and assists with Bank Control Deposit changes; conducts maintenance of DO SRM, Researches, and troubleshoots system deficiencies. Maintains forms and disclosures on the deposit and product system. 15%
• Ensures compliance with all banking laws, rules, regulations, and prescribed policies/practices/procedures necessary to reduce risk and uphold ethical standards related to and required by one's duties.

Education:

• Associates Degree or equivalent work experience

Experience:

• 2 years' general banking, administrative and branch operations experience
• Experience with FIS or other bank core operating systems
• Experience with SQL query tools preferred

Skills & Knowledge:

• Analytical/problem solving skills
• Excellent documentation skills
• Proficient computer skills, i.e. Word, Excel, Access
• Knowledge of bank products and services
• Excellent written and verbal communication skills
• Superior organizational skills, with the ability to handle multiple tasks
• Self-starter with high motivation
• Strong interpersonal skills
• Capable of creating, analyzing and distributing database report writing

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Berkshire Bank is an Equal Opportunity Employer - all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. If you would like to contact us regarding the accessibility of our website, need assistance completing the application process, or would like to request alternative methods of applying, please contact us at hr@berkshirebank.com.

Pittsfield, MA - 99 North St