Front Desk Supervisor

Benefits

• Medical, Dental, Vision Insurance
• Paid vacation, paid Holidays
• 401k plan with employer match
• Long and short-term Disability
• Major Illness Insurance
• Accident Insurance
• Limited access to some resort amenities (Golf, etc)
• Retail and dining discounts
• Discounts at all Crescent Hotels & Resorts properties

The lake life is calling. Where genuine Texas Hospitality meets luxury, Horseshoe Bay Resort is nestled on the shores of beautiful Lake LBJ in the Central Texas Hill Country. We're on 17,000 acres with close proximity to Austin, multiple lakes, State Parks, and some of the best golf in the United States; it's an outdoor lover's dream. When you work in paradise, is it still called work?

No matter your career destination, we can help you get there!

With our commitment to Diversity, Equity, Inclusion, and Belonging, everyone can create their own success story at Horseshoe Bay Resort. Great benefits packages, subsidized housing, competitive pay, and scheduled reviews and raises, growth opportunity through our Manager in Training Program (MIT), and fun associate outings and events throughout the year are just a few of the MANY reasons to join our team. What are you waiting for?

Job Benefits

• Associate housing and shuttle service
• Weekly meal subsidies
• Golf and Amenity Privileges*
• Associate discounts

• 
  
  
  
  • Retail and Dining at Horseshoe Bay Resort
  • Discounts at over 100 Crescent Hotels & Resorts properties throughout the country.
  
  
  
  

Full Time roles are eligible for the above, plus:

• Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans
• Critical Illness and Accident plans
• Associate Relief Fund

*Privileges based on occupancy and business levels

JOB SUMMARY:

Benefits

• Medical, Dental, Vision Insurance
• Paid vacation, paid Holidays
• 401k plan with employer match
• Long and short-term Disability
• Major Illness Insurance
• Accident Insurance
• Limited access to some resort amenities (Golf, etc)
• Retail and dining discounts
• Discounts at all Crescent Hotels & Resorts properties

The lake life is calling. Where genuine Texas Hospitality meets luxury, Horseshoe Bay Resort is nestled on the shores of beautiful Lake LBJ in the Central Texas Hill Country. We're on 17,000 acres with close proximity to Austin, multiple lakes, State Parks, and some of the best golf in the United States; it's an outdoor lover's dream. When you work in paradise, is it still called work?

No matter your career destination, we can help you get there!

With our commitment to Diversity, Equity, Inclusion, and Belonging, everyone can create their own success story at Horseshoe Bay Resort. Great benefits packages, subsidized housing, competitive pay, and scheduled reviews and raises, growth opportunity through our Manager in Training Program (MIT), and fun associate outings and events throughout the year are just a few of the MANY reasons to join our team. What are you waiting for?

Job Benefits

• Associate housing and shuttle service
• Weekly meal subsidies
• Golf and Amenity Privileges*
• Associate discounts

• 
  
  
  
  • Retail and Dining at Horseshoe Bay Resort
  • Discounts at over 100 Crescent Hotels & Resorts properties throughout the country.
  
  
  
  

Full Time roles are eligible for the above, plus:

• Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans
• Critical Illness and Accident plans
• Associate Relief Fund

*Privileges based on occupancy and business levels

ESSENTIAL JOB FUNCTIONS:

• Responsible for the efficient and professional running of the front desk, including communicating and working well with other departments.
• Ensure smooth check-in and check-out of all guests, through properly handling guest accounts.
• Deal with any guest requests and problems and satisfy their needs within acceptable guidelines.
• Be prepared to perform all front desk functions, including Agilsys, Concierge and guest relations.
• Lead by example: Provide a gracious and aggressive hospitality towards all customers. Be highly familiar and adhere to all policies, procedures and standards.
• Assist all associates with questions and problems which might occur.
• During peak hours, be at the front desk to ensure efficient and smooth service is provided to all customers.
• Create a productive and positive atmosphere at the desk; have a good relationship with all associates and other departments.
• Acts empowered and empower your associates to provide excellent service.
• Be a problem seeker and solver.

MINIMUM QUALIFICATIONS:

• High school diploma or equivalent.
• Be knowledgeable about the area and environment.
• Proficient with computers, database programs, email, web browser experience, and good typing skills.
• Must be able to comprehend reading materials, speak, read and write English.
• Previous supervisory or shift lead experience preferred.

ADDITIONAL QUALIFICATIONS:

• Must be well groomed and conform to the hotel's dress code to include closed toe shoes.
• Be informed about daily operations and events.
• Know all frequent customers and be familiar with their special requests. Ensure that their needs are met.
• Be knowledgeable about all emergency plans and know how to act upon them.
• Maintain a clean, safe and environmentally responsible work environment.
• Must be able to interact with co-workers and have a sense of TEAM.
• Current valid Driver's License and satisfactory motor vehicle report.
• Must be able to work a flexible shift including days, night, weekends and holidays.