Front Office Manager

Are you a strong leader with a passion for hospitality? Do you enjoy creating one of a kind guest experience? Le Meridien St Louis Clayton is looking for a hospitality focused individual to lead our front office team!

With Crescent Hotels & Resorts you have an opportunity showcase your skills and shine bright with a company who cares. Benefits include medical, dental and vision insurance, 401k with company match, and world-wide travel discounts with paid time off to enjoy them!
If you are looking for a place to bring your talents, Le Meridien St Louis Clayton is the place you belong.

JOB OVERVIEW:

The Front Desk Manager will be tasked with the supervision of the day-to-day operations of the Front Office team to maximize profits and deliver exceptional guest satisfaction.

ESSENTIAL JOB FUNCTIONS:

• Interview, hire, train, resolve problems, and provide open communication to Front Office team.
• Implement company programs and supervise the day-to-day functions of the Front Office in an effort to maximize revenue and ensure guest satisfaction.
• Respond to all guest requests, problems, complaints and/or accidents presented at the Front Desk or through comment cards, letters and/or phone calls, in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction.
• Monitor reservations for VIPs, special guests, and guest requests. Ensure appropriate action is taken.
• Develop schedule for Front Office team keeping cognizant of labor cost and payroll deadlines.
• Ensure Front Office team is trained and following all guest safety guidelines
• Ensure proper cash handling of Front Office staff
• Remain calm and alert, especially during emergency situations and/or heavy hotel activity, serving as a role model for Guest Service Representatives and other employees.
• Resolve customer complications and complaints by conducting thorough research of the situation and determining the most effective solutions. Make decisions and take action based on previous experience and good judgment, sometimes revising approach to accommodate unusual situation.

MINIMUM QUALIFICATIONS:

• 2 years Guest Service Experience in a leadership capacity
• Exceptional Customer Service Skill
• Written and Verbal Communication Skill
• Ability to resolve problems efficiently and effectively.
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts.
• Ability to observe and detect signs of emergency situations and respond appropriately.
• Knowledge of PMS system (Lightspeed) highly preferred