Circulation Services Supervisor II

POSTING TYPE: Open competitive
DEPARTMENT: Library
HOURS: Full-time
FULL SALARY RANGE: $56,217 - $87,839/year (grade 106)
LOCATION: Robert Trail Library, Rosemount
UNION: None
CLOSE DATE: 4:30 p.m. on Friday, September 19, 2025

What You'll Do
The Circulation Services Supervisor II leads and manages nine circulation staff and shelving assistants. The role includes oversight of circulation services in a medium sized branch. This position collaborates with the Branch Manager to create a welcoming and safe experience for library staff and customers. The Circulation Services Supervisor possesses comfort with technology including library materials and handling equipment. This role provides key input in developing circulation policies and procedures.

Who We Are
Dakota County Library's mission is to cultivate community, creativity and learning. Our goal is to provide positive, welcoming, and inclusive experiences for our customers and employees. Our work environments are places where differences are valued and accepted, and respect and personal growth are expected. We seek individuals who are eager to build a culture of belonging and a more equitable world.

Dakota County is Minnesota's third largest county and home to more than 450,000 residents. We strive every day to achieve excellent public service, with a focus on four values: Service, Integrity, People, and Innovation.

* Associate's degree AND two years of experience managing or supervising a team in an office, library or retail setting.
OR
* An equivalent combination of education and experience to equal or exceed 4 years. The combination must include experience managing or supervising a team in an office, library or retail setting.

Preferred Qualifications beyond minimum required:
* Library experience strongly preferred.
* Experience working with diverse populations and customers with limited English proficiency.
* Experience working with one or more of the following technologies: Microsoft Word, Excel, Outlook; E-books, or Internet searching.
* Experience working with a library catalog and/or maker equipment such as 3D printers, creative design software, and sewing machines.
* Bilingual language skills are desirable.

1. Supervise and perform all circulation functions in a medium branch library and provide exceptional customer experiences.
* Help to create an inclusive, respectful, and welcoming atmosphere for all customers
* Perform check-in and check-out of materials, registration of borrowers, explanation of policies, collecting money for fees, searching lists, processing delivery and materials, and related duties

2. Collaborate with Branch Manager to address customer concerns, staff issues and emergency situations

3. Manage circulation staff and operations in a medium branch.
* Determine appropriate staffing strategies and work assignments
* Manage staff performance including coaching, conducting performance reviews, and supporting training needs.
* Conduct interviews, hire new staff, and provide orientation and training
* Promote effective communication and facilitate positive working relationships among staff

4. Carry out emergency procedures, monitor building condition, and communicate problems to Facilities Management
* Monitor and troubleshoot equipment, materials, and branch supplies
* Provide input for layout of branch collection, equipment, and furniture

5. Supervise cash collection and accounting in a branch library
* Monitor cash handling for accuracy and address errors
* Prepare daily bank deposits and weekly cash transmittal forms, as well as training backup staff in their preparation
* Work with and respond to questions from county auditor as needed
* Manage supply budget

6. Develop, recommend, and maintain policies and procedures:
* Actively participate on internal committees including the Circulation Services Committee
* Actively participate on external committees including MELSA (Twin Cities metropolitan library systems) committees.
* Provide input in developing documentation for procedures

7. Participate in professional development opportunities to enhance managerial skills

8. Apply Dakota County Library values of diversity, equity, and inclusion to the work of this role

* Demonstrated exceptional customer service skills
* Demonstrated competence in computers and technology (hardware and software)
* Demonstrated excellent interpersonal skills to interact effectively with diverse populations (verbally and in writing)
* Knowledge of formulating and implementing policies, procedures, and programs
* Knowledge of organization of collections - alphabetical and Dewey Decimal
* Knowledge of basic math
* Organizational and management skills
* Strong leadership and critical thinking skills
* Ability to work flexible hours (evenings and weekends)
* Ability to supervise and coordinate work of clerical support staff
* Ability and skills to perform detailed work within established timelines

Work Environment
May require occasional travel. Work is performed within a County library system. Operation of office equipment such as personal computers, telephone, adding machine, photocopier and fax machines. Occasional lifting requirement of up to 25 pounds, pulling and/or pushing book carts, exerting force up to 50 pounds. Frequent standing, bending, twisting, stretching, crouching, reaching (forward and overhead) and grasping. Frequent wrist and finger manipulation due to high concentration of filing, compiling, calculating or computer work.

Benefits

• Comprehensive and affordable medical, dental, vision, and other benefits
• Excellent work-life balance
• Generous paid time off (accrual rate starts at four weeks per year)
• Eleven paid holidays and one floating holiday each year
• Pension with a generous employer contribution

Selection Process

• You submit an online application that includes supplemental questions
• We assign you a score based on your qualifications
• Top scoring candidates are referred to the hiring manager for interview consideration
• We conduct interviews and reference checks before extending an offer
• We extend an offer and conduct background checks