Operations Manager

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A Brief Overview
Responsible for oversight of the daily operations and supervision of warehouse personnel providing home care services for Home Infusion, Home Health and Home Medical & Respiratory equipment for Home Care patient services. Collaborates with the Home Care Leadership to ensure that warehouse operations and patient care services are in accordance with all CHHC/CHOP policy and procedures and all regulatory and accrediting body agency guidelines. Responsible for ensuring safe and efficacious services that allows for the ideal patient experience.

What you will do

• Responsible for the direct and qualified supervision of warehouse personnel providing services for Home Care patients receiving Home Infusion, Home Health & Home Medical Equipment & Respiratory Services
• Determines educational opportunities, provides education, oversees implementation of required changes and monitors staff for compliance
• Collaborates with the Clinical Managers of Home Care to ensure the ideal patient and employee experience.
• Assures that the coordination of services by the interdisciplinary team promotes and provides safe, efficacious, high quality, appropriate, timely and cost effective care and services.
• Responsible for the oversight of warehouse operations and equipment management services are in accordance with CHHC/CHOP policy and all accrediting and regulatory guidelines
• Responsible for oversight of the procurement and inventory of equipment and supplies and to ensure that Home Care is able to provide safe, timely patient care
• Ensures that supervisory visits of warehouse personnel are completed in accordance with policy.
• Ability to fill the role of warehouse personnel as required
• Monitors and assures that all documentation is in compliance with Joint Commission, Medicare CMS, CHHC/CHOP policy and procedure and all regulatory and accrediting agency guidelines
• Collaborates with Leadership to enhance patient safety and patient care
• Collaborates with Leadership to enhance professional development of staff
• Collaborates with Home Care Leadership on the attainment of the annual operating plan for the Home Care Department

Education Qualifications

• High School Diploma / GED - Required
• Bachelor's Degree Science related field - Preferred

Experience Qualifications

• At least three (3) years experience in home care in a managerial position and/or lead operations role. - Required
• At least five (5) years experience in acute, sub-acute or home care facility Preferred
• Pediatric experience - Preferred

Skills and Abilities

• Ability to operate a company vehicle and/or be insured on a CHOP policy
• Strong interpersonal, communication and organizational skills
• Strong working knowledge of project management methodology
• Emphasizes team goals with a common purpose and seeks win-win solutions. Takes ownership for projects programs and services, and accepts accountability for results.
• Action oriented with collaborative style
• Strong sense of ethics consistent with those of The Children's Hospital of Philadelphia
• Very knowledgeable of accrediting body and regulatory guidelines

Licenses and Certifications

• Driver's License - Department of Motor Vehicles - upon hire - Required

To carry out its mission, CHOP is committed to supporting the health of our patients, families, workforce, and global community. As a condition of employment, CHOP employees who work in patient care buildings or who have patient facing responsibilities must receive an annual influenza vaccine. Learn more.

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SALARY RANGE:

Salary ranges are shown for full-time jobs. If you're working part-time, your pay will be adjusted accordingly.

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At CHOP, we are committed to fair and transparent pay practices. Factors such as skills and experience could result in an offer above the salary range noted in this job posting. Click here for more information regarding CHOP's Compensation and Benefits.