New

Desktop Support Analyst - Boston

TEKsystems
$28.00 - $31.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Massachusetts, Boston
Sep 06, 2025
Description Our client, an international law firm in Boston, is looking for an Office Technology Support specialist on a temp to perm basis. This person will be part of a small team supporting 48 users (and growing) in their Boston office with issues involving hardware and software including Windows 10/11, Active Directory, Office 365, Teams, mobile devices, Intune, Lenovo laptops, VOIP phones, iManage document management, Citrix, and various other hardware/software. They will also be supporting conference rooms and audio-visual equipment and systems (Cisco, Zoom, etc). ServiceNow is used for ITSM. The role is a mixture of day to day support and project work. This group takes escalations from the firm's service desk. Candidates must have excellent communication and customer service skills and be able to work in a high pressure environment. Candidates must have solid troubleshooting skills in Windows OS, Office 365, laptops, mobile devices, and hardware. The position is onsite 5 days a week. It is a first shift role, Monday - Friday 9:30 - 5:30 pm. Candidates must be flexible on staying after hours when needed. Skills Customer Service, Windows 11, laptops, Intune, video conferencing, Office 365, ServiceNow, iManage, legal experience, Lenovo laptops Top Skills Details Customer Service,Windows 11,laptops,Intune,video conferencing,Office 365 Additional Skills & Qualifications Candidates must have excellent communication skills, customer service, and presentation. They must be able to work with limited supervision. Experience Level Expert Level Pay and Benefits The pay range for this position is $28.00 - $31.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Boston,MA. Application Deadline This position is anticipated to close on Sep 19, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.