Supervisor

Job Title: Supervisor

Location: Barnabas Health Medical Group

Department Name: Cranbury Medical Group

Req #: 0000214934

Status: Salaried

Shift: Day

Pay Range: $62,476.00 - $88,248.00 per year

Pay Transparency:

The above reflects the anticipated annual salary range for this position if hired to work in New Jersey.

The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.

Job Overview:

The Practice Supervisor assists in overseeing the daily operations of the assigned practice site. The Practice Supervisor serves as a lead in the practice for staff and patient matters. The Practice Supervisor ensures that policies and procedures are implemented promptly and efficiently. The Practice Supervisor works collaboratively with the Practice Administrator and other internal stakeholders to ensure the practice meets overall performance and satisfaction expectations in order to achieve an excellent patient experience.

Qualifications:

Required:

• High School Diploma or GED required
• Relevant experience and/or training, or equivalent combination of education and experience
• Minimum of three years of experience in a primary care or specialty setting required
• Knowledge and experience in patient registration, billing, management of front-end staffing settings
• Excellent written, oral, and interpersonal skills
• Proficiency with EHR Systems and software applications
• Proficient with Microsoft Office

Preferred:

• Minimum of two years experience as a supervisor preferred
• Associates in Liberal Arts, Business Management, or related discipline preferred

Certifications and Licenses Required:

• CMA Certification or Current NJ Licensure required for LPN

Schedule:

• Office hours are Monday/Tuesday, 8:30am-5:30pm, Wednesday/Thursday, 11am-7pm, Friday 8am-4pm
• Position will require some future Saturday hours 8am-1pm

Essential Functions:

• Conducts all supervisor duties and responsibilities in accordance with RWJBH policies and procedures,
• Enforces moral and professional standards in harmony with the department and enterprise mission, vision, and values
• Maintains and demonstrates extensive knowledge of surgical scheduling and system processes for both hospital and physician practice groups and ensures staff are trained adequately
• Supervises and directs the day-to day activities, functions and all related processes for patient care coordinator staff ensuring the expected performance criteria is met
• Provides coaching and counseling of staff, performance plans, and other employee disciplinary processes
• Accountable for productivity and efficiency,
• Monitors and analyzes team level productivity, compliance, quality and workload using all available reporting and recording resources
• Serves as the primary resource for surgical escalations and ensures matters are resolved promptly
• Escalates questions/ issues in a timely manner by seeking assistance from department leadership to ensure the highest level of customer satisfaction
• Partners with other management to ensure cross collaboration and sharing of best practices
• Familiarity with Primary Care Quality Metric goals for a Primary Care Facility practice
• Staff scheduling, vaccine ordering, PA processing
• Maintaining site compliance guidelines
• Clinical support on an as needed basis
• Patient telephone triage

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time, with or without notice.

Benefits and Perks:

At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees' physical, emotional, social, and financial health.

• Paid Time Off (PTO)
• Medical and Prescription Drug Insurance
• Dental and Vision Insurance
• Retirement Plans
• Short & Long Term Disability
• Life & Accidental Death Insurance
• Tuition Reimbursement
• Health Care/Dependent Care Flexible Spending Accounts
• Wellness Programs
• Voluntary Benefits (e.g., Pet Insurance)
• Discounts Through our Partners such as NJ Devils, NJ PAC, Verizon, and more!

Choosing RWJBarnabas Health!

RWJBarnabas Health is the premier health care destination providing patient-centered, high-quality academic medicine in a compassionate and equitable manner, while delivering a best-in-class work experience to every member of the team. We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time. As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health.

RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey-whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education.

Equal Opportunity Employer