New

Mortgage Customer Service Representative

TEKsystems
$21.61 - $23.32 / hr
life insurance, sick time, 401(k), retirement plan
United States, Indiana, Indianapolis
Sep 07, 2025
We're Hiring: Customer Service Representatives - Housing Support (Multi-Family & Mortgage) Are you passionate about helping people find stable housing and navigate the complexities of renting or homeownership? Join a mission-driven team that supports individuals and families during some of the most critical moments in their lives! We're hiring for two specialized roles within our housing support call center: Multi-Family Housing Support Mortgage Customer Service Representative (CSR) Multi-Family Housing Support - CSR What You'll Do: * Provide compassionate assistance to renters, tenants, and property managers by offering resources and referrals. * Support callers facing eviction or homelessness-empathy and patience are essential. * Handle inquiries related to rental complaints, housing assistance, and tenant rights. * Use a knowledge base to deliver accurate information and document interactions in our internal system. * Occasionally assist homebuyers and homeowners with general housing questions. What You Bring: * 2+ years of property management experience. * 1+ year in a contact center or phone-based customer service role. * High school diploma or GED. * Availability to work until 8:00 PM. Mortgage Customer Service Representative - CSR What You'll Do: * Respond to inbound calls regarding FHA, VA, and conventional mortgage inquiries. * Act as a liaison between the public, lenders, and the U.S. Department of Housing and Urban Development (HUD). * Guide lenders through FHA approval and recertification processes. * Assist with underwriting guidelines, property insurance requirements, and FHA Connection website support. * Help realtors, appraisers, non-profits, and government entities meet HUD requirements. * Provide housing support for callers ranging from first-time homebuyers to those seeking rental or homeless assistance. What You Bring: * 2+ years of mortgage experience (e.g., loan processing, underwriting, servicing, or loss mitigation). * Familiarity with FHA guidelines preferred. * High school diploma or GED. * Availability to work until 8:00 PM. * Core Skills & Qualifications* * Strong customer service and communication skills. * Experience in a call center or high-volume phone environment. * Bilingual (Spanish) candidates are highly encouraged to apply. Performance Expectations We're committed to excellence. Here's what success looks like: MetricExpectationAttendanceNo more than 4 unscheduled absences/yearService Level82.5% of calls answered within 20 secondsCall Abandonment RateLess than 2%Average Handle Time6 minutes or lessSchedule Adherence96% or higherCall Quality Score94% or higherEscalation Error Rate3% or less Why Join Us? This is more than a job-it's a chance to make a meaningful impact in people's lives. You'll be part of a supportive team that values empathy, accuracy, and service excellence. If you thrive in a fast-paced environment and want to help others navigate housing challenges, we'd love to hear from you! Pay and Benefits The pay range for this position is $21.61 - $23.32/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Indianapolis,IN. Application Deadline This position is anticipated to close on Sep 19, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.