New

Call Center Representative

TEKsystems
$20.00 / hr
life insurance, sick time, 401(k), retirement plan, remote work
United States, Texas, Austin
Sep 07, 2025
Job Title: Call Center Representative Job DescriptionThe Call Center Representative is responsible for efficiently managing a high volume of inbound and outbound calls related to health insurance. Using call center scripts, they will identify customer needs, clarify information, assist with enrollment using sales techniques, and provide solutions. The role includes maintaining records of conversations and meeting team and personal targets. Responsibilities * Answer inbound calls to process PCP Change Requests, send member ID cards, explain portal login, and update member demographics. * Access and interpret customer accounts and provider data to provide accurate responses to inquiries. * Assist customers in the enrollment process using effective sales techniques. * Document all customer interactions accurately. * Report problems to maintain communication equipment. * Complete assigned projects to accomplish sales and organizational missions. * Adhere to established quality and production standards. * Maintain customer privacy and protect company proprietary information. Essential Skills * Minimum 2 years of recent healthcare experience in a call center, customer service, or health insurance-related role. * Experience with answering inbound calls from patients. * Bilingual in Spanish is required for at least 2 out of every 4 candidates. * Strong internet connection for remote work. * High School Diploma is required. Additional Skills & Qualifications * 1-2 years in insurance sales, open enrollment, retention, or call center sales is preferred. * Marketplace enrollment experience is highly preferred. * Managed care experience (1-2 years) is a plus. * Candidates with both health insurance and call center experience are preferred. Why Work Here?Enjoy the flexibility of a hybrid work model, with only 2 days required in the office each month. Benefit from a supportive team environment with comprehensive training and opportunities for personal and professional growth. Work Environment This hybrid role requires candidates to be local to Austin, TX. The team consists of 13 representatives and a supervisor. Training is conducted in-office and can take up to two weeks. Work shifts are any 8-hour period between 6 AM and 6 PM on a rotating schedule, with weekend rotation for one team member to work Saturday or Sunday from 9 AM to 12 PM. Employees receive two 15-minute breaks and a 1-hour lunch. Job Type & Location This is a Contract to Hire position based out of Austin, Texas. Pay and Benefits The pay range for this position is $20.00 - $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Austin,TX. Application Deadline This position is anticipated to close on Sep 19, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.