MSP Business Analyst

Job Purpose

The Business Analyst on ICE Mortgage Technology's dedicated team serves as a strategic partner in bridging the gap between client business needs and technology solutions. Leveraging deep expertise in ICE technologies, strong stakeholder collaboration, and proven analytical skills, the Business Analyst supports clients in maximizing the value of our products. By applying best practices and a consultative approach, this role helps identify and address solution gaps, ensuring the ongoing success and optimization of client operations.

Responsibilities

• Support the efficient and effective use of ICE products within the client's integrated environment.
• Requirements Gathering & Analysis: Collaborate with stakeholders to elicit, analyze, and document business requirements, ensuring alignment with organizational goals and client needs.
• Solution Design & Recommendation: Evaluate existing systems and processes to identify gaps and propose technology-driven solutions that enhance efficiency and effectiveness.
• Stakeholder Communication: Serve as a liaison between business units, clients, and technical teams, facilitating clear and consistent communication throughout the project lifecycle.
• Quality Assurance & Testing Support: Support project testing by creating test plans, validating test cases against business requirements, completing QA testing, and supporting user acceptance testing (UAT) to ensure solutions meet expected outcomes.
• Process Improvement: Analyze business workflows and recommend improvements using data insights, industry best practices, and ICE Mortgage Technology capabilities.
• Product & System Support: Provide ongoing support for ICE products, assisting clients in troubleshooting issues, optimizing usage, and implementing updates or enhancements.
• Documentation & Reporting: Create and maintain detailed documentation including business requirements, design documents, process flows, user guides, and status reports to support transparency and decision-making.
• Training & Knowledge Sharing: Conduct training sessions and workshops for clients and internal teams to ensure effective adoption of solutions and promote continuous learning.

Knowledge and Experience

• Minimum 3 years of MSP user experience
• Exceptional verbal and written communication skills. Ability to communicate effectively with all organization levels
• Familiarity with ICE Mortgage Technology products and services
• In-depth mortgage industry knowledge
• Excellent customer service skills that build high levels of customer satisfaction for internal and external clients.
• Excellent verbal and written communication skills when engaging with all levels of management (e.g. executives, managers, individual contributors)
• Prior training or test support experience preferred
• Ability to prioritize and manage work in a fast-paced environment with the ability to pivot seamlessly when required
• Ability to understand, appreciate and deliver premier service to high-profile clients.
• Demonstrates strong analytical thinking by thoroughly understanding problems before identifying and implementing effective solutions
• Strong MS Word, Excel, and PowerPoint skills
• May require some travel (about 5%)

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