Seasonal Santaland Train Usher, Herald Square - Full Time

Be part of an amazing story.

Macy's is more than just a store. We're a story. One that's captured the hearts and minds of America for more than 160 years. A story about innovations and traditions...about inspiring stores and irresistible products...about the excitement of the Macy's 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We've been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.

Job Overview

The Train Station Usher is an ambassador of Santaland charged with helping to spread cheer and goodwill among our Santaland guests. As an Usher, you will be responsible for ensuring a wonderful holiday experience by employing a mix of entertainment, customer service and crowd control techniques to maintain the flow of guests in front of the Santaland attraction.

What You Will Do

• Check guests in for their reservation on proprietary equipment
• Assist guests with creating a reservation
• Field guests inquires
• Direct and expedite guest into the queue line
• Assist with crowd control while maintaining a cheerful disposition
• Regular, dependable attendance & punctuality
• Always maintain a cheerful, upbeat demeanor while on stage in front of guests
• Always be in Usher costume (provided by Macy's).
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.
• In addition to the essential duties mentioned above, other duties may be assigned.

Skills You Will Need

Education/Experience:

• Crowd control experience with both adults and children required
• Customer service experience required

Communication Skills:

• Knowledge of a second language helpful
• Strong interpersonal and communication skills
• Ability to effectively communicate with and direct children

Mathematical Skills:

• Basic math functions such as addition, subtraction, multiplication and division

Reasoning Ability:

• Must have the ability to work independently with minimal supervision
• Must be able to multitask in a fast paced environment
• Present a professional image consistent with Macy's brand values

Physical Demands:

• Prolonged standing and walking required

Other Skills:

• Effective communicator
• Leadership
• Customer Service
• Punctuality

Who You Are

• Candidates with a High School diploma or equivalent are encouraged to apply.
• This position requires heavy lifting, constant moving, remaining in a stationary position, and reaching with arms and hands. Involves remaining in a stationary position for at least two consecutive hours, lifting at least 30 lbs. stooping, kneeling, crouching, and climbing ladders. May involve reaching above eye level. Requires close vision, color vision, depth perception, and focus adjustment.
• Able to work a flexible schedule based on department and company needs.

What We Can Offer You

• Merchandise discounts
• Access the full menu of benefits offerings here.

About Us

This is a great time to join Macy's! Whether you're helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people's lives.

Join us and help write the next chapter in our story - apply today!

This job description is not all-inclusive. Macy's, Inc. reserves the right to amend this job description at any time. Macy's, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.

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