Job Title: Bilingual Customer Service Representative / Call Center Rep (Property management / Leasing )
Location: San Antonio, TX 78204
Duration: 6+ Months
Pay Rate: $20.00/hour on w2 without benefits
Shift hours: M-F8:00-5:00
Role & Responsibilities:
- The position duties and responsibilities listed below describe the general nature and scope of work. Other responsibilities, duties, and skills may be required and assigned, as needed. These essential functions require a consistent presence in the work environment on a regular basis, and regular attendance must be maintained.
- Provides accurate information regarding program information to participants, co-workers, supervisors, and the general public.
- Promotes the best interest of Opportunity Home using reasonableness, fairness, and compassion, focusing on clients and employees.
- Identifies and assesses clients' concerns and provides assistance through detailed and clear explanations.
- Resolves customer issues by demonstrating the ability to assist dissatisfied or frustrated callers through patience, compassion, and understanding, while remaining professional and maintaining composure.
- Appropriately administers, routes, and uploads client documents, ensuring all are completed accurately and maintained as required.
- Receives and distributes incoming documents to the proper personnel.
- Demonstrates excellent customer service to all internal and external customers at all times.
- Refers calls and e-mails to the proper personnel in a professional manner.
- Retrieves and updates information from Opportunity Home computer systems.
Education Required:
- High School Diploma or GED required.
Experience Required:
- One (1) year of inbound call center experience or customer service experience.
- Must have the ability to learn and use cloud applications such as the Google GSuite applications, including but not limited to Google Chrome Browser, Gmail, Drive, Calendar, Docs, Sheets, and Customer Service Representative Slides. Understand document sharing and collaboration in the cloud. Experience and proficiency with Microsoft Office 365, cloud-accessible applications including but not limited to One Drive, Outlook, Word, Excel, and PowerPoint, or MAC or PC desktop equivalent, is acceptable.
- Successful completion of a criminal history background check, education, and work history verification, and drug screening test.
Preferred Education and Experience:
- Bilingual speaker and writer in English and Spanish.
- Ability to learn cloud technologies such as LucidChart for diagram, workflow and chart drawing. Experience with Vizio or equivalent is acceptable. Basic understanding of Virtual Private Network (VPN) access to connect to internal business systems.
License + Certificates Required:
- Texas Class "C" driver's license at the time of placement and insurable by the organization's fleet and liability insurance carrier.
- Must have the ability to earn certifications as required by assigned tasks.
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22nd Century Technologies, Inc.
Pay Rate: $20.00/hour on w2
Sep 13, 2025