Treasury & Business Services Administrator

Exciting opportunity to join our team as a Treasury & Business Services Administrator!

We are seeking a detail-oriented and customer-focused Treasury & Business Services Administrator who will help us maintain a strong pipeline of business opportunities.

This individual will work closely with our Cash Management and Treasury Sales Teams, ensuring efficient processes, accurate documentation, and seamless client service, while compliance with regulatory and internal standards.

• Provide day-to-day administrative support for treasury sales and cash management teams.
• Prepare proposals, client presentations, and RFP responses in collaboration with sales officers.
• Maintain accurate client and prospect information in systems of record, update pipeline activity and track onboarding statuses.
• Generate sales reports, dashboards, and pipeline summaries for management.
• Assist with account opening packages, required documentation, and ensure compliance with regulatory standards (KYC/AML, CIP, etc.).
• Coordinate with internal partners (retail, operations, compliance, marketing, and product specialists) to support smooth client onboarding and servicing.
• Monitor implementation of treasury management and digital banking products, ensuring timely follow-up with clients and internal teams.
• Act as a point of contact for client inquiries, routing them appropriately and ensuring timely resolution.
• Support sales campaigns, client events, and marketing initiatives including attending conferences.
• Participate in company committees and projects as requested.

Work Location: This position can be performed remotely within our VT or NH service areas.

What You Bring

• Associate's or Bachelor's degree in Business, Finance, or related field preferred.
• 2+ years of administrative, banking, or sales support experience required; treasury/cash management knowledge is a plus.
• Familiarity with banking systems, CRM platforms, and Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).
• Strong understanding of compliance requirements within banking (KYC, BSA/AML, confidentiality).
• Excellent communication skills, with the ability to interact professionally with clients and colleagues at all levels; ability to advocate for themselves and clients.
• Highly organized with strong attention to detail and the ability to manage multiple priorities.
• Proactive, team-oriented, and able to adapt to a fast-paced environment.

If you are interested in the role and do not meet 100% of the requirements, we are still interested in hearing from you!

Why Mascoma Bank?

• Strong culture of belonging with a team that values creativity, new perspectives and innovation.
• Community first minded, we are about our employees and the communities we serve.
• Competitive compensation.
• Flexible work environment with onsite, remote and hybrid opportunities.
• Career development and internal career mentorships.
• Comprehensive health, dental, and vision.
• 401(K) Program: 4% safe harbor employer match on top of 5% non-elective contribution following one year of service.
• Generous PTO starting at 22 days per year not including 11 paid holidays and 16 hrs. of Volunteer Time Off.
• Tuition Reimbursement.
• Student Loan Paydown and so much more!

Background and Credit Check

As part of our commitment to maintaining a secure financial institution, all final candidates will be required to successfully complete background and credit screenings as part of the hiring process. These screenings will be conducted in accordance with applicable laws and industry regulations.

Please note: Having a record on a background or credit report does not automatically disqualify you. We evaluate results on a case-by-case basis, taking into account their relevance to the role and any regulatory requirements.

Our Commitment to Belonging!

The communities served by Mascoma Bank consist of individuals from diverse backgrounds. Our employees likewise bring unique perspectives, experiences, and approaches to the bank. We strive to create a safe and welcoming environment for all who pass through our doors and a workplace that actively demonstrates mutual respect and trust, one of our core values. A truly inclusive culture leads to a sense of belonging and support for all team members and inspires innovation and creativity. We are committed to recruiting and retaining a diverse talent pool, increasing team member engagement through professional development and community outreach activities, and offering personal growth workshops and team-building opportunities. By embracing diversity, equity, and inclusion, we strengthen our communities and ourselves.

Mascoma Bank is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, ethnicity, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, status as an individual with a disability, or other applicable legally protected characteristics. To request a reasonable accommodation, please contact careers@mascomabank.com.

Mascoma Bank is an Affirmative Action and Equal Opportunity Employer, M/F/D/V.