Director, Specialty Services

Packard Children's Health Alliance is a network associated with Lucile Packard Children's Hospital and the Stanford School of Medicine. We bring the best community physicians together in a network that provides healthcare for children and expectant mothers from the Bay Area.In fact, we're proud to be the only Bay Area medical network with an exclusive focus on women and children, and we understand the unique value provided by our more than 650 leading pediatricians and obstetrician/gynecologists. What's more, we're growing fast.

Job ID: PC_00017090-916

The Director, Specialty Services, reports directly to the Executive Director of Specialty Services and has an overarching responsibility for leading and managing the Specialty pediatric practice services across Packard Children's Health Alliance including but not limited to Walnut Creek, Pleasant Hill, Brentwood, Livermore, Emeryville, Eureka, Los Gatos, Fremont, Santa Rosa, Novato, Monterey, Burlingame, Salinas and Capitola. The Director provides overall operational leadership and is responsible for the direction and performance of all Specialty practices. The Director is responsible for leadership, strategic planning, evaluation and execution, marketing, finance, managed care, medical and business information systems, business development, and management of all Specialty physician practice operations for Packard Children's Health Alliance.

The Director provides direct supervision, oversight, and guidance to Site Manager and Practice Managers and is responsible for development and implementation of standardized operations across all practices/sites. The Director will work closely with our FPO partners to ensure our goals and practices are aligned. The Director is responsible for managing physician practices in collaboration with the practice managers as needed. The Director will work closely with the designated John Muir Health Joint Venture personnel to implement all practice goals. This is a highly visible position, with frequent interactions with the public, patients, physicians, and staff and serves as a general information resource and ambassador to all.

Essential Functions

The essential functions listed are typical examples of work performed by positions in this job classification. They are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Employees may also perform other duties as assigned. Employees must abide by all PCHA guidelines including but not limited to PCARES, sensitivity to cultural, diversity, patient care, patients' rights and ethical treatment, safety and security of physical environments, emergency management, teamwork, respect for others, participation in ongoing education and training, communication and adherence to safety and quality programs, sustaining compliance with PCHA policies, and licensure and health screenings.

* Provides leadership through oversight and setting strategic direction for all Physician Practice areas across Specialty Services. Responsible for effective and efficient operations within the

practices including, but not limited to, patient/family satisfaction with the care experience, space planning for future needs/ growth, training/education, quality/safety oversight, accreditation/regulatory affairs, marketing, continuous improvement, financial performance, template creation alignment, and oversight of consistent use of guided questionnaires by practice. * Identify ways to improve efficiency and effectiveness including the use of resources, employ PQMS and lean concepts. Endeavors to pilot and innovate new ideas for patient and data flow to further the mission of being the preeminent children's network.

* The Director will develop standardized approaches and consistency across Specialty practices, collaborates with the Executive Director, and Specialty leaders to ensure that practices are optimized and ensures ambulatory metrics and goals are met with respect to patient volume, budget, and patient experiences.

* In partnership with the Executive Director, develops standard protocol and work for Site Managers and Practice Managers and provides leadership in integrating the Site Managers/Practice Managers fully into the practices as a dyad partner to the Practice Managers and Site Lead MD of each Specialty Site/clinic.

* The Director will be the point person to manage clinical issues and partner with the Medical Director for any patient complaint or grievances.

* Works with Physician Practice leadership dyads, marketing team on business development for Physician Practices(s), including but not limited to outreach efforts/networking with community providers, public relations, marketing strategy development, website enhancements and advertising.

* Monitors, interprets, and analyzes all ambulatory practice performance for practice efficiency and ensure alignment with established plans and objectives. Identifies and reports undesirable trends and potential business opportunities and makes strategic recommendations for action.

* In partnership with the Executive Director, the Director of Specialty Services will work closely with the multidisciplinary teams at each site to grow and ensure the CCS (California Children's Services) program is managed and in compliance.

* In partnership with the Executive Director, the Director of Specialty Services will work with the multidisciplinary team to ensure growth and maintain accreditation with ADA (American Diabetes Association).

* Provides leadership, guidance, and mentors direct reports. Identifies education/training for leadership development as needed for growth.

* Monitors practice activities to ensure compliance with all applicable governmental regulations and practice standards.

* Works in collaboration with the site managers to support the yearly Flu vaccine efforts at the Specialty sites, including training of staff, tracking, and reporting.

* Collaborates with the Executive Director and participates in key decisions pertaining to strategic initiatives, operating model, and operational execution. Assists in developing and directing the implementation of strategic business and/or operational plans, projects, programs, and systems.

* Develops metrics, conducts in depth analysis on dashboards, and reports accurately measures financials (volumes, charges, revenues, direct and indirect costs, etc.), resource allocation (physician recruitment, procedure rooms, staff allocation, etc.), access to appointments (physician supply, appointment availability, etc.), patient experience (wait times, etc.). These are samples of the types of financial and operational metrics that will be required. Additional metrics will be added as required.

* Overseas financial management and budgeting for the assigned clinic locations. Audits finance reports and follows-up on any variances and discrepancies, requests adjustments when necessary.

* Participates in the annual budget process by preparing reports, noting areas where costs exceed budget, opportunities for financial control, and areas where the department has under spent projections.

* Leads, coaches, mentors, and motivates staff in order to meet PCHA goals and objectives via team building, conflict resolution and team dynamics.

* Directs, plans, and evaluates staffing requirements for assigned clinic locations. Monitors department staffing matrix and works with site managers to ensure department is within approved FTE (Full-time equivalent) count.

* Responsible for creating functional strategies, analyzing, and exploring means of reducing practice operating costs, and increasing revenues based on knowledge of market trends, financial reports, and strategic initiatives.

* Reviews patient satisfaction indicators, develops and implements programs across practices to elevate patient satisfaction.

* Provides leadership in process improvement using lean methodology, change management, strategic planning, and business development, provider partnership, and quality management.

* Directs the development, implementation, and monitoring of policies and procedures which support the organization's goals and business objectives.

* Chairs appropriate ambulatory committees and task forces.

* Directly support and facilitate onboarding of new acquisitions or services added to the Specialty sites to align with Packard Children's Health Alliance operations.

* Acts as a liaison between PCHA and John Muir for all items related to the joint Venture partnership and the Walnut Creek Specialty site.

* Reports out monthly at the John Muir Operations meeting on key metrics as it relates to the Walnut Creek Specialty site and the Joint Venture partnership.

* May be required to cover sites as needed in the absence of a manager.

* Coordinates and implements space planning and construction and/or other large scale special projects.

* Other duties as assigned.

Any combination of education and experience that would provide the required knowledge, skills, and abilities as well as possession of any required licenses or certifications is qualifying.

Education: Bachelor's degree in a work-related discipline (healthcare, business preferred) /field from an accredited college or university required; master's degree preferred.

Experience: Minimum of five (5) years of progressively responsible and directly related work experience including three (3) years of management/ leadership experience.

Licensure: None

Knowledge, Skills, and Abilities

These are the observable and measurable attributes and skills required to successfully perform the essential functions of the job and are generally demonstrated through qualifying experience, education, or licensure/certification.

* Knowledge of principles and practices of organization, administration, fiscal and personnel management.

* Knowledge of local, state and federal regulatory requirement related to the functional area.

* Knowledge of computer systems and software used in functional areas.

* Knowledge and/or experience with office practice finances and reporting.

* Knowledge and experience with informatics and data analytics with strong computer skills.

* Ability to develop long-range business plans and strategies.

* Ability to establish and maintain excellent client relationships, exhibit exemplary interpersonal skills and exercise sound judgment and professionalism in business and personnel matters.

* Ability to work independently and as part of a team.

* Strong influencing skills and perseverance to manage physician and employee relations issues and to facilitate discussions with follow-up and resolution.

* Ability to exercise a high degree of initiative, judgment, discretion, and decision-making.

* Ability to analyze situations accurately and take effective actions.

* Effective communication and interpersonal skills include the ability to establish and maintain effective working relationships with others.

* Strong decision making and critical thinking skills, as well as being detail and customer service oriented.

Physical Requirements and Working Conditions

The Physical Requirements and Working Conditions in which the job is typically performed are available from the Human Resources department. Reasonable accommodation will be made to enable individuals with disabilities to perform the essential functions of the job.

General Office Environment. Ability to travel to all clinics and administrative locations around the bay area. Ability to lift up to 30 lbs. Has access to reliable transportation.

Pay Range

Compensation is based on the level and requirements of the role.

Salary within our ranges may also be determined by your education, experience, knowledge, skills, location, and abilities, as required by the role, as well as internal equity and alignment with market data.

Typically, new team members join at the minimum to mid salary range.

Minimum to Midpoint Range (Hourly): $94.53 to $122.89

Stanford Medicine Children's Health (SMCH) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, SMCH does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements, and where applicable, in compliance with the San Francisco Fair Chance Ordinance.