Systems Engineering Leader, Global Enterprise Segment (GES), Premier

What You'll Do

Do you want to lead a team of Trusted Advisors that are advocates for their customers? We have an exciting Systems Engineering Leader role open in our Global Enterprise Premier Organization! You will be a highly motivated, entrepreneurial-minded sales professional who has a real passion for delivering customer business outcomes by leveraging Cisco technology and services. You will have direct responsibility for leading and developing a team of high functioning, technical specialists covering all aspects of Cisco software and hardware solutions. You will partner closely to Sales Account Management and Leadership to drive success for Cisco and its partners.

As a Cisco Solutions Engineering Leader you will be a Collaborator, a Consultant and a Visionary. Your team will help create all kinds of solutions and make your customers delighted!

Who You'll Work With

Cisco Largest Enterprise Customers are transforming business through the power of people and technology. Our Organization is focused on the Largest Enterprise Customers with a deep relationship with Cisco across many vertical markets including Financial Services Industry (FSI), Pharma, Global Conglomerates. The Premier Clients are considered the tip of the spear when it comes to adopting new technology and service lead consumption models. The Premier organization has an incredible culture built upon Thinking Big, Focused Execution, Technical Excellence, Collaboration and Fun!

Who You Are

You are a people-focused technical sales professional who provides technical direction and business guidance to the Premium Sales team. You drive revenue through account planning, resource planning and allocation. You actively develop and maintain a team of high-performing Solution Engineers and Architects. You continually seek innovative methods for improving team performance. You help meet team revenue goals by driving innovative technical programs and leading day to day account-level activities.

Roles & Responsibilities:

You have the ability to:

Qualify opportunities

• Monitor and approve requests for customer-focused pre-sales resources
• Assist in resolving domain/solution-focused resources and approving requests for these resources
• Close
• Provide timely and appropriate feedback that focuses on those things that will make the biggest difference in performance; reinforces efforts and progress
• Track and report team metrics for a given opportunity
• Motivate Personal and Organizational Development:
• Monitor and measure team progress against business plan and recommend changes as needed
• Interact with business units to provide support for customer requests
• Use Cisco technology to stay connected with team members, customers, and peers around the world
• Lead multi-functional projects within area of responsibility
• Facilitate Experienced communications and guide understanding of customer requirements between customers, corporate, and the field.
• Actively seek feedback on self; recognize own capabilities and take initiative to continually improve
• Advocate for continual improvement in customer experience to increase brand loyalty for Cisco
• Understand drivers of customer satisfaction and strive to improve customer experiences
• Possess a strong technical and business knowledge with complementary skills to understand the customers' business drivers and align to Cisco solution.

You have Intuition for Business

• Develop local knowledge of business economics and trends of various industries and vertical markets, and how Cisco solutions add financial and strategic value
• Establish collaborative relationships built on trust and commitment and develop relationships at multiple levels within customer accounts
• Understand the customer's business model and helps the team identify an architecture and/or solution that provides customer value

Technical Acumen

• Advanced understanding of inter-networking industry trends, including new products and solutions
• Advanced understanding of competitive product and solution landscape and can articulate trade-offs between Cisco and competitor products
• Ability to facilitate the critical issue of post-sales customer satisfaction issues

Leadership Ability

• Develop team members' capabilities in support of individual career goals and team objectives
• Drive account and resource planning and actively collaborate with RM\CE\CD to track plans and course correct as necessary
• Understand basics of managing technical people and the associated process of running a Client lead account
• Understand the value of best practices and apply standard methodologies and other tools to drive business results.
• Communicate a clear vision and strategy for the account that inspires and empowers the team to execute within a common framework
• Able to get things done without direct line authority; able to exercise personal influence, resolve conflict, and bring about required behaviors
• Translate Cisco's vision for the future into a compelling value proposition for the team
• Build the capabilities needed to deliver on the team's short and long term goal, including identification and development of a strong pipeline of the best talent from both internal and external candidate pools
• Support team members by providing openness and information during organizational changes
• Clearly and succinctly convey information and ideas, including expert executive communication and presentation skills

• 8-12 years industry experience.
• BS Engineering or Computer Science or Information Systems
• People management experience preferred but not required

Why Cisco

We connect everything: people, processes, data, and things. We innovate everywhere, taking bold risks to shape the technologies that give us smart cities, connected cars, and handheld hospitals. And we do it in style with unique personalities who aren't afraid to change the way the world works, lives, plays and learns.

We are thought leaders, tech geeks, pop culture aficionados, and we even have a few purple haired rock stars. We celebrate the creativity and diversity that fuels our innovation. We are dreamers and we are doers.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

We are Cisco.