Reverse Logistics Business Analyst - Repair & Refurbishment

Join us to create change and have an impact in homes around the world.

At the Electrolux Group, a leading global appliance company, we strive every day to shape living for the better for our consumers, our people, and our planet. We share ideas and collaborate so that together, we can develop solutions that deliver enjoyable and sustainable living.

Come join us as you are. We believe diverse perspectives make us stronger and more innovative. In our global community of people from 100+ countries, we listen to each other, actively contribute, and grow together.

All about the role:

The Reverse Logistics Business Analyst focusing on appliance repair and refurbishments is a hybrid role that combines the technical skills of an appliance repair technician with the data analysis and process improvement expertise of a business analyst. The role focuses on optimizing the process of receiving, repairing, and reselling returned appliances. This role is responsible for driving data-informed decision-making, operational excellence across refurbishment activities and developing partnerships with repairs and refurbish service companies.

Where you'll be:

This position will be based in the Lancaster, TX and will require 40% to local RDC's.

What you'll do:

• Drive improvements across key performance indicators (KPIs): returns volume, repair rate, cycle time, recovery rate and revenue, non-sellable inventory, reverse logistics CPU and scrap expense.

• Use data analytics to track key performance indicators (KPIs) and generate insights on common failure points, repair costs, and turnaround times by product family.

• Build and maintain dashboards to provide clear visibility into refurbishment operations for stakeholders.

• Assist in forecasting return rates and refurbishment volumes to optimize inventory and resource planning.

• Identify and implement innovative solutions to improve the efficiency of refurbishment processes and minimize costs.

• Document and standardize repair and testing procedures across multiple refurbishment sites to ensure consistency.

• Investigate product defects and identify the underlying causes to improve future products and processes.

• Analyze inspection information to determine if a returned appliance should be repaired for resale or scrapped for parts.

• Provide expert guidance and support to technicians on complex repair problems and new appliance technologies.

• Own and continuously improve the master data for all refurbishment activities to ensure data accuracy and integrity.

Minimum Qualifications:

• Bachelor's Degree, preferred.

• Minimum 5 years of experience with appliance repair.

• National Appliance Service Technician Certification (NASTeC), preferred.

• Strong understanding of data analysis.

• Advanced experience in the use of the Microsoft Office software (Outlook, Excel, Word, PowerPoint).

Benefits highlights:

• Medical, dental, vision and life insurance.

• Competitive holiday and vacation time off program.

• Retirement Savings Plan (401(k)) with relevant company contribution

• Discounted products and an EAP upon hire and tuition reimbursement after 12 months of service.

Please be advised that we are unable to offer visa sponsorship for this position at this time.

Find more on:

Electrolux Group North America: https://www.linkedin.com/company/electrolux/life/northamerica/

Electrolux Group Careers: https://career.electroluxgroup.com/global/en

Electrolux Home Products, Inc. is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. If you need assistance or an accommodation during the application process because of a disability, it is available upon request through hrsnorthamerica@electrolux.com. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.

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