Senior Student Manager-Memberships(Tennis)
 The Pennsylvania State University | |
remote work
| |
 United States, Pennsylvania, University Park | |
| 201 Old Main (Show on map) | |
 Nov 07, 2025 | |
APPLICATION INSTRUCTIONS:
Approval of remote and hybrid work is not guaranteed regardless of work location.For additional information on remote work at Penn State, seeNotice to Out of State Applicants. JOB DESCRIPTION AND POSITION REQUIREMENTS The Pennsylvania State University Department/Area: Campus Recreation, Membership and Outreach Position Title: Senior Manager- Tennis Center Reports To: Coordinator of Reservations, Membership, and Outreach Description: Senior Managers must be able to demonstrate leadership skills and uphold Campus Recreation policies and procedures to the patrons of the Penn State University community.They must have knowledge and skills to offer concise information for training and development offerings for Membership and Outreach student staffat the Tennis Center. Senior Managers must be able to work independently and takethe initiativeto providenew ideasand training concepts for the benefit and improvement of the Membership and Outreach areaat the Tennis Center. Responsibilities * Assistwith the management of daily area procedures andappropriate utilizationof resources such as planning and preparing content, materials, and set-up/tear down of student staff development and trainings. * Assistwith the development and facilitation of training student staff related to Membership and Outreachat the Tennis Center. * Oversight of tracking student staff day to day operations, which includes policy enforcement, shift promptness, troubleshooting technology, and staff and patron concerns. * Assist Membership and Outreach professional staff with membership, outreach,court reservations, court fees, and rental equipment. * Assist Managers with oversight of Reserve My Court and Connect2. * Monitoring to ensure we are in compliance with AD 39. * Primary oversight of outreach event preparation and execution. * Assistingwith fielding patron concerns viatenniscenter@psu.eduemail. * Assistwith the recruitment and hiring process. * Assistwith the evaluation and accountability of student staff. * Activelyparticipatein collaborative work and development. * AttendCampus Recreation department staff meetings. * Completeadditionalduties asassigned by supervisor. Personal/Professional Development and Responsibilities * Attend andparticipatein alltrainings, in-services and meetings within employee group and department wide, including Fall/Spring Trainings. * Document student staff performance, both positive and negative, via written forms to provide feedback to employees, forward to professionalstaff * Be receptive to professional and personaldevelopment * Balance time commitments * Give and receivefeedback * Recognize limitations and work toimprove * To function as a contributing member of the Campus Recreation team Expectations * Utilize When to Work to communicate work availability to supervisors and co-workers. * Respectfully manage disagreements, model positive rapport with patrons and employees. * Decisive decision making in the absence of professional staff. * Role modelappropriate behavioralways, including in online communities. * Maintain regular and frequent communication with supervisoryteam. * Ability to interact with diverse groups through a variety of situations. * Job performance may include all the duties and responsibilities of positionsinlower tier levels. Requirements * Ability to positively interact with patrons and employees alike. * Must successfully completethe following 3 clearances: o PA State Police Criminal Background Check o PA Child Abuse History Clearance o FBI Criminal Background Check * Successfully complete PediatricandAdult CPR/First Aid afterhire. * Demonstrated leadership skills. * Strong critical thinking skills. * Promote Campus Recreation programs and services. Working Conditions * Average of 15-18hours worked per week as a Senior Manager for Campus Recreation. * Work will take place on the University Park Campus and in the State College Community. * Must be able to accommodate a variable work schedule that will include mornings,evening, weekends, and University breaks. BACKGROUND CHECKS/CLEARANCES Employment with the University will require successful completion of background check(s) in accordance with University policies.CAMPUS SECURITY CRIME STATISTICS Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988, Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security, such as those concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. The ASR is available for review here. EEO IS THE LAW Penn State is an equal opportunity employer and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. 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