New

Patient Experience Representative - Developmental Medicine

Boston Children's Hospital
$19.06-$27.64 Hourly
dental insurance, 403(b)
United States, Massachusetts, Brookline
Nov 07, 2025
Position summary: The Division of Developmental Medicine (DDM) is one of the largest and most comprehensive divisions of its type in the United States. The mission of the DDM is to improve the lives of infants, children, and adolescents with developmental and behavioral conditions, and to support them and their families throughout their child's life span. As a Patient Experience Representative, you will work under close supervision to provide support to the administrative operations of Developmental Medicine and work to ensure the best possible patient experience by effectively coordinating services to patients and families. Key responsibilities: Patient Encounter Management: Providing positive and effective customer service that supports unit operations Collaborating with referring providers and practices Obtaining required authorizations to compile patient and staff schedules Scheduling patients and supporting patients encounter Check In / Check Out: Greeting and directing patients, families and visitors Monitoring daily schedule and coordinating flow with clinicians/supervisors Reconciling payments and preparing deposits, providing record of transactions in Hospital systems Facilitating and directing communication with Financial Counseling Administrative: Recording and forwarding messages, triaging calls for urgent information or services, initiating call for emergency services Providing routine clerical support as needed Minimum qualifications Education: A high school level of education, bachelor's degree preferred Experience: Prior customer service or administrative experience preferred The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations The ability to work with diverse internal and external constituencies Schedule: 8:30am to 5pm Monday through Friday This role is eligible for a $2,000 sign on bonus (not eligible for internal candidates). The posted pay range is Boston Children's reasonable and good-faith expectation for this pay at the time of posting. Any base pay offer provided depends on skills, experience, education, certifications, and a variety of other job-related factors. Base pay is one part of a comprehensive benefits package that includes flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.