Business Process Analyst

Key Responsibilities:

* System Administration & Support: Oversee multiple systems, ensure data integrity, and manage updates to maintain operational excellence

* Process Optimization & Automation: Analyze end-to-end workflows, identify bottlenecks, and implement improvements using automation tools and standardized procedures (SOPs)

* Project Support: Contribute to process improvement projects, assist with PM activities, and ensure timely delivery of initiatives

* Market & Data Analysis: Conduct benchmarking and extract insights to inform strategic decisions and identify growth opportunities

* UX/UI & Adoption: Apply design thinking principles to enhance usability and adoption of digital tools

* Reporting & Communication: Develop dashboards and reports using Power BI, Asana, and SharePoint; consolidate results and communicate next steps to leadership

Qualifications & Skills:

* Analytical & Documentation: Ability to collect, organize, and analyze metrics; document processes and SOPs with precision

* Process & Continuous Improvement: Familiarity with Lean, Six Sigma, or similar methodologies

* Digital & Data Proficiency: Knowledge of Sales Layer, Salesforce, HubSpot, Power BI, and workflow automation tools

* UX/UI & Design Thinking: Understanding of user experience principles and design-thinking methodology for problem-solving

* Change Management & Collaboration: Ability to influence and communicate effectively across diverse teams

* Communication Skills: Ability to thrive in multicultural environments

Educational Experience:

* Bachelor's degree in Business Administration, Industrial Engineering, Information Systems/IT, or a related field

* Experience: 2-5+ years in process improvement, data analysis, and digital tool adoption

* Preferred: Knowledge in UX/UI or workflow automation tools