New

Manager, Account Management

Everbridge
paid time off, 401(k)
United States, Massachusetts, Burlington
25 Corporate Drive (Show on map)
Nov 07, 2025
The Manager, Account Management will lead and manage a team of Account Managers responsible for retaining and growing Everbridge's customer base. As the leader of this team, you will support the department's strategy to ensure sustainable high performance. Success in this role is measured by achieving 95+% retention rates and driving revenue growth within the account base. The Everbridge Account Management team is collaborative, results-driven, and high-performing. It is responsible for the retention and incremental growth of Everbridge's customer relationships. What You'll Do: Leadership and Team Development: Recruit, train, and develop a team of Account Managers, setting revenue targets focused on customer retention and account growth. Strategic Planning: Design and execute strategies to upsell existing accounts and identify new opportunities for the Account Executive team. Retention and Growth: Develop and implement strategies to increase and sustain retention, understand the competitive landscape, and emphasize Everbridge's differentiators. Campaign Implementation: Implement campaigns and training programs to enhance the Account Managers' solution-selling abilities, focusing on increasing customer adoption and usage of Everbridge solutions. Cross-Functional Collaboration: Cultivate a collaborative culture with other teams, especially the Sales team, to improve customer experience and loyalty. Sales Support: Support key sales opportunities, help Account Managers demonstrate the value of Everbridge solutions, negotiate contracts, and close deals. Territory Planning: Lead regular account and territory planning meetings to achieve revenue goals. Performance Monitoring: Conduct regular sessions to review pipeline/forecasts and provide necessary guidance to achieve growth and retention quotas. Communication and Reporting: Proactively communicate relevant information to senior leadership, provide accurate revenue forecasts, and identify risks and opportunities. Quota Attainment: Consistently meet or exceed quota and non-quota-based performance objectives. Sales Distribution: Establish sales territories, quotas, and goals. Product Expertise: Maintain expertise in Everbridge's and competitors' products/services. What You'll Bring: Educational Background: Bachelor's Degree in Finance, Economics, Marketing, Business, Communications, or a related field preferred. Team Management: 3-5 years of proven success managing a SLED Sales or Account Management team in a SaaS environment, driving retention and growth, with 5-7 years of overall sales experience in SLED software sales. Sales Leadership: Proven track record of training, mentoring, and hiring top Sales or Account Management professionals to meet quota and customer experience objectives. SLED Experience: Proven track record of working with State and Local Government and/or Higher Education accounts. Experience responding to and writing RFP responses. Sales Skills: Strong hunting, prospecting, relationship-building, and retention skills. Campaign Implementation: Experience implementing scalable outreach programs or campaigns. Performance Under Pressure: Strong work ethic and proven ability to perform under pressure. Communication Skills: Fluency in English with excellent verbal and written interpersonal, presentation, and communication skills. Consultative Selling: Demonstrated ability to identify and sell to multiple buyers within an organization. Sales Techniques: Background in consultative/solution sales environments; proficiency in blueprinting, prospecting, and cold calling. Opportunity Management: Ability to manage a high volume of opportunities. Motivation and Initiative: Must be dedicated, motivated, and a self-starter. Analytical and Problem-Solving Skills: Strong analytical, negotiation, and creative problem-solving skills. Travel Requirement: Willingness to travel approximately 30-40%. Technology Proficiency: Proficiency in Salesforce and Gainsight and/or Totango. Industry Experience: Experience in sales of telecommunication services, business continuity planning, disaster recovery products, or related products is highly desirable. Sales Methodologies: Experience with Sandler Selling, SPIN Selling, or Solution Selling is a plus. The reasonably estimated salary for this role at Everbridge ranges from $105,000 - $135,000 and may also include variable compensation. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience. In addition, Everbridge offers a wide range of best in class, comprehensive and inclusive employee benefits for this role including healthcare, dental, parental planning, and mental health benefits, disability income benefits, life and AD&D insurance, a 401(k) plan and match, paid time off, and fitness reimbursements. Fair Chance Statement US & Canada We are committed to providing equal employment opportunities in compliance with all applicable Federal, Provincial/State and Local laws, including the California Fair Chance Act and any local County Fair Chance Ordinance (or local equivalent). Pursuant to these and other relevant regulations, we consider qualified applicants with criminal histories in a manner consistent with the law. For roles subject to background checks, the following material job duties may be affected by an applicant's criminal history: - Access to sensitive or confidential information, such as financial records, proprietary data, or client information. - Management of cash, company funds, or other valuable assets. - Work in environments requiring heightened security measures. - Compliance with contractual or regulatory requirements specific to the position. We evaluate each applicant's criminal history individually, considering its nature, timing, and relevance to the specific job duties, while maintaining our commitment to fair hiring practices and promoting workplace equity. About Everbridge Everbridge empowers enterprises and government organizations to anticipate, mitigate, respond to, and recover stronger from critical events. In today's unpredictable world, resilient organizations minimize impact to people and operations, absorb stress, and return to productivity faster when deploying critical event management (CEM) technology. Everbridge digitizes organizational resilience by combining intelligent automation with the industry's most comprehensive risk data to Keep People Safe and Organizations Running. For more information, visit www.everbridge.com , read the company blog, and follow on Twitter. Everbridge... Empowering Resilience Everbridge is an Equal Opportunity/Affirmative Action Employer. All qualified Applicants will receive consideration for employment without regard to race, creed, color, religion, or sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.