Customer Service Representative

Build your Career with an Industry Leader

As the global leader of premium labels, MCC helps brands stand out in competitive markets and inspire positive consumer experiences. Backed by over a century of printing experience, MCC is focused on the future by developing consumer-driven innovations and sustainable packaging solutions. Working for our team, you can truly make a difference.

The Customer Service Team delivers MCC Label's World Class Service model by providing clear, concise, and timely information regarding our customers' purchase orders and shipments. This requires obtaining and utilizing an in-depth knowledge of our customers and the products that we produce for them. This will be achieved by demonstrating analytical thinking, comprehending the use of MCC's business systems and exceptional communication skills.

Responsibilities:

• Provide World-Class Customer Service
  
  
  
  • Takes personal responsibility for their customers by providing accurate and timely information regarding purchase orders received.
  • Manages the process of customer purchase orders from order entry through shipment by consistent and accurate communication with internal and external customers.
  • Investigates the customer's issues and seeks information about the underlying needs of the customer beyond those initially expressed.
  • Effectively communicates and takes swift action to consistently exceed customer expectations to insure accessibility to information and assistance in resolution of issues.
  • Committed to expanding their knowledge of Fort Dearborn Company's products, services, and solutions.
  
  
  
  
• Work collaboratively within the plant
  
  
  
  • Works co-operatively within diverse departments, groups and across the plant to achieve the plant goals. Demonstrates the ability to be a "good team player" by assisting other people within the plant when needed.
  • Exhibits understanding and appreciation of opposing perspectives on issues and adapts an approach as the situation changes.
  
  
  
  
• Demonstrate World Class Customer Service by satisfactorily performing the following Key Performance Indicators.
  
  
  
  • Accuracy of orders and releases entered
  • Volume of orders and releases entered
  • Timeliness of orders and releases entered
  
  
  
  

Qualifications:

• A four-year college degree: or two to four years related experience and/or training; or equivalent combination of education and experience
• Knowledge of Business Operating Systems; Internet software, Microsoft Word and Excel.