VP Field Operations

Vice President, Field Operations

The Vice President, Field Operations plays a pivotal role at the intersection of the Operations and Commercial segments, ensuring that workforce execution, cost management, and operational strategy align seamlessly with business and client objectives. The role will have 4 direct reports and oversee a field operations workforce of over 20,000 teammates.

The Vice President, Field Operations drives excellence across large-scale labor and supply cost lines, and is accountable for execution rate performance; all key drivers of revenue realization within the P&L. They will drive cross-functional relationships and processes to shape operational forecasts, strategy, and execution plans that deliver operational and financial success.

The ideal candidate is a collaborative, strategically minded operations senior leader who thrives in a matrixed, partnership-driven environment. They bring strong financial discipline, an instinct for operational excellence, and the ability to translate strategy into measurable performance. They have a track record of success in leading large scale, distributed labor workforces.

Job Will Remain Open Until Filled

The Company is one of North America's leading sales and marketing agencies specializing in outsourced sales, merchandising, category management and marketing services to manufacturers, suppliers and producers of food products and consumer packaged goods. The Company services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today.

Key Responsibilities

Operational Leadership

Oversee planning, deployment, and performance of the field-based labor force executing demos across the U.S.
• Drive consistent, high-quality execution rates that directly support revenue performance and client satisfaction.
• Manage major operational cost lines (labor, supplies, logistics) with rigor and discipline, ensuring efficiency and financial stewardship.
• Partner with and influence the safety team to enhance workplace safety, minimize risk, and reduce workers' compensation exposure and costs.

Strategic Partnership & Collaboration

• Serve as a key connector between Operations and Commercial teams, collaborating to drive strategies, forecasts, and execution plans.
• Drives the cadence to ensure transparency, collaboration, and shared accountability.
• Engage with field operations teams alongside commercial teams, contributing to strategic discussions and fostering trusted partnerships.

Planning, Forecasting & Performance

• Lead labor forecasting, workforce planning, and operational strategy in a matrixed environment.
• Utilize data and insights to take action and drive necessary outcomes.
• Align U.S. operations with global standards, ensuring consistency and excellence across client engagements.

People Leadership & Culture

• Lead and develop a team of operational leaders, creating a culture of accountability, empowerment, and continuous improvement.
• Champion safety, inclusion, and engagement across the a part-time, field-based, workforce of 20,000+ teammates.

• Build and enforce processes, talent development and expectations that drive performance of the distributed workforce on member engagement and sales driving.

• Model partnership, transparency, and client-centered decision-making at every level of the organization.

Supervisory Responsibilities

Direct Reports

- Hires, retains, trains, coaches, guides, directs, and develops direct reports using company-wide processes, tools and resources

Indirect Reports

- May delegate work of others and provide guidance, direction and mentoring to indirect reports

Travel and/or Driving Requirements

- Travel and Driving are essential duties and function of this job

- Travel up to 50%

Qualifications

• 15+ years of progressive leadership experience in operations, labor management, or large-scale field execution - ideally within consumer packaged goods (CPG) or retail services.
• Proven success leading large operational teams and managing significant cost structures.
• Strong financial and analytical acumen; capable of influencing key cost and performance metrics.
• Demonstrated ability to partner effectively across functional boundaries, particularly between operations and commercial or sales.
• Exceptional communicator and relationship builder who leads through influence and collaboration.
• Experience within global or client-integrated organizations preferred.
• Bachelor's degree required; MBA or advanced degree preferred.

Leadership Attributes

• Collaborative Partner: Builds trust and alignment across functions and with clients.
• Operational Strategist: Balances day-to-day excellence with long-term business vision.
• Financially Disciplined: Understands and manages key cost drivers that impact performance.
• Client-Centric: Anticipates client needs and ensures operational delivery aligns with expectations.
• People & Safety Focused: Prioritizes team engagement, inclusion, and workplace safety, and can demonstrate a continuous improvement mentality.

Environmental & Physical Requirements

Office / Sedentary Requirements

Incumbent must be able to perform the essential functions of the job. Work is performed primarily in an office environment. Typically requires the ability to sit for extended periods of time (66%+ each day), ability to hear the telephone, ability to enter data on a computer and may also require the ability to lift up to 10 pounds.

Job duties include additional responsibilities as assigned by one's supervisor or other manager related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.

Any estimate, schedule, or guideline provided to associates in this job description or elsewhere in connection with their jobs is only intended to help describe job duties and for planning purposes. Regardless of any such estimate, schedule, or guideline, associates must always record all time worked for our company (which includes but is not limited to on-site work time in an assigned store, office, or other work location; required waiting time; administrative time; and work-related travel time).

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of associates so classified.

The Company is committed to providing equal opportunity in all employment practices without regard to age, race, color, national origin, sex, sexual orientation, religion, physical or mental disability, or any other category protected by law. As part of this commitment, the Company shall provide reasonable accommodations of known disabilities to enable an applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by law.