Billing Specialist

AtInforma, no two days and no two people are the same, and you'll find the freedom, opportunity andsupport of a fantastic community to make a real impact.

We're an international business that connects specialists with knowledge, helping them to learn more,know more and do more through live and on demand events, digital and data-driven services andacademic research.

We are home to over 10,000 colleagues across 30 countries and are a member of the UK's FTSE 100group of leading public companies.

InGlobal Support, we provide expert guidance and hands-on support to the Informa Group and Informa'smany business teams. Across tech, finance, legal, corporate development, HR, communications,operations and many other areas, we work collaboratively and flexibly to help our brands serve theircustomers and help the company succeed.

This role is based in our Cleveland, OH office.

As a Billing Specialist, you will generate invoices and adjust billing where necessary, and in accordance with department policies. You will audit billing information to ensure accuracy and resolve billing disputes, working in concert with other departments to achieve objectives. You will ensure that all duties are carried out within set time limits, while providing excellent service to all Informa customers and staff.

Duties and Responsibilities:

• Complete monthly process billing within established guidelines while adhering to the department's policies, processes, and goals.
• Verify and compare ad space against the original customers' documentation/insertion order/purchase orders.
• Audit sales contracts and insertion orders to ensure accuracy of terms and rates.
• Adhere to general accounting practices and perform reconciliation functions where applicable.
• Adjust billing figures according to updated information/contracts.
• Research and resolve customer inquiries regarding billing issues.
• Work collaboratively with other departments to resolve billing conflicts, assisting and supporting these departments where applicable.
• Maintain supporting documentation for annual audits.
• Generate test data for system upgrades.
• Perform other duties or ad hoc projects as needed.

• Microsoft Office: Demonstrate competence in navigating the Microsoft Office suite, including Excel, Word, Outlook, and OneNote. We value enthusiasm and a willingness to learn and grow in these applications.
• Accounting Experience: Experience in billing is advantageous, but we also value potential and eagerness to develop in this area.
• Understanding of Accounting Principles: Show an understanding of fundamental accounting principles, whether acquired through formal education or practical experience. We're interested in how you apply this knowledge in real-world scenarios.
• Problem-Solving Skills: Display an aptitude for problem-solving and creative thinking. We seek individuals who embrace challenges and can develop innovative solutions.
• Attention to Detail: Demonstrate attention to detail and follow-through capabilities. Your ability to ensure accuracy and completeness in all tasks is highly valued.
• Collaborative Mindset: Show excellence in teamwork and interpersonal skills. Customer service abilities and a talent for building positive relationships are essential.
• Effective Communication: Proficient in both verbal and written communication. The ability to articulate ideas clearly and effectively, whether in meetings or through written correspondence, is crucial.
• Time Management Expertise: Showcase time management skills with the ability to prioritize tasks and meet deadlines efficiently. We appreciate individuals who can maintain composure and productivity under pressure

The pay range for this position is $19-21 / hour depending on experience.

Full Time: 36.25 hours/week

We believe that great things happen when people connect face-to-face. That's why we work in-person with each other, or with customers and partners, three days a week or more. When you're not spending time together in one of our offices or other workplaces - like at an Informa event - you get the flexibility and support to work from home or remotely.

We work hard to make sure Life at Informa is rewarding, supportive and enjoyable for everyone. Here's some of what you can expect when you join us. But don't just take our word for it - see what our colleagues have to say at LifeAt.Informa.com

Our Benefits include:

• Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active colleague groups and networks promoting a positive, supportive, and collaborative work environment
• Broader impact: take up to four days per year to volunteer, with charity match funding available too
• Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it's time for the next step, we encourage and support internal job moves
• Time out: 15 days PTO rising to 20 after three years and 25 after six years, plus 10 national holidays, a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year
• Competitive benefits, including a 401k match, health, vision and dental insurance, parental leave and an ESPP offering company shares at a minimum 15% discount
• Strong wellbeingsupport through EAP assistance, mental health first aiders, free access to a wellness app and more
• Recognitionfor great work, with global awards and kudos programs
• As an international company, the chance to collaborate with teams around the world

We're not solely focused on a checklist of skills. We champion energy and ambition and look for colleagues who will roll their sleeves up, join in and help make things happen. If it sounds like a match and you have most - although not all - of the skills and experience listed, we welcome your application.

If you would like to request reasonable adjustments or accommodations to assist your participation in the hiring process and, or in the advertised position, please inform the appropriate Talent Acquisition Partner for the role once they have been in touch. Your request will be reviewed and considered in confidence. At Informa, you'll find inclusive experiences and environments where all perspectives and backgrounds are welcomed. As part of this approach and our diversity and inclusion commitments, we are also formally an Equal Opportunities Employer. This means we base decisions on relevant qualifications and merit and do not discriminate on the basis of key characteristics and statuses, including all of those protected by law. Ask us or see our website for full information.

See how Informa handles your personal data when you apply for a jobhere.

This post will expire on 12/05/2025