Technical Solutions Analyst

LMI is seeking a skilled Technical Analyst to support our client in Washington, DC. The ideal candidate will provide technical support for a project that is consolidating many interrelated retail technologies into one large ecosystem, playing a key role in all aspects of the lifecycle from planning and development through final deployment and long-term sustainment. The primary objective for this role is to support the Retail Technology Modernization Program for a parcel logistics business, focusing on PMO governance, journey mapping, retail technology stack development, pilot deployment planning, and operational optimization. This detail-oriented, hardworking individual must be capable of managing competing tasks and interacting with a variety of stakeholders across geographically diverse project teams.

LMI is a new breed of digital solutions provider dedicated to accelerating government impact with innovation and speed. Investing in technology and prototypes ahead of need, LMI brings commercial-grade platforms and mission-ready AI to federal agencies at commercial speed.

Leveraging our mission-ready technology and solutions, proven expertise in federal deployment, and strategic relationships, we enhance outcomes for the government, efficiently and effectively. With a focus on agility and collaboration, LMI serves the defense, space, healthcare, and energy sectors-helping agencies navigate complexity and outpace change. Headquartered in Tysons, Virginia, LMI is committed to delivering impactful results that strengthen missions and drive lasting value.

This Technical Analyst role is focused on project management, critical thinking and problem-solving, relationship management, technical analysis and assessment, and process improvement. Responsibilities and skills include, but are not limited to:

Analyze complicated and/or sensitive information to address complex retail technology investment decisions
• Collect and comprehend large sets of qualitative and quantitative data, translating into meaningful technical hardware requirements
• Develop technical documentation and presentations for diverse audiences including SOPs, requirements, technical specifications, workflows, and training materials
• Support SAFe governance processes
• Work with geographically diverse project teams on technology-focused projects
• Create tutorials and easy-to-understand documentation for both business and technical stakeholders
• Develop and implement strategies and technology deployment plans; develop project deliverables and respond to client requests
• Support research projects, capability development efforts, and innovation efforts
• Apply critical and analytical thinking skills to translate complex information into impactful work products
• Support Technology Partner Integration Framework development and pilot site selection
• Contribute to service desk optimization and testing environment assessments

Required Qualifications:

• Bachelor's degree in a related discipline (management, Sciences, or Humanities), preferably STEM
• Minimum of 5 years of relevant experience technical analysis and documentation experience
• Advanced Microsoft Office skills and ability to build polished client deliverables
• Advanced technical writing and presentation skills for diverse audiences
• Understanding of Agile/SAFe project management methodologies
• Ability to work with multiple ambiguous projects and navigate complex organizations
• Ability to pass government background investigation; U.S. citizens only

Preferred Qualifications:

• Degree or equivalent experience in engineering, IT, or computer science
• Functional experience in customer facing retail operations
• Knowledge of retail technology systems (POS, self-service kiosks, smart lockers, etc.)
• Experience with USPS operations and postal retail environments
• DevSecOps practices and testing optimization experience
• Technology Partner Integration frameworks and API management experience
• Amazon Web Services experience
• USPS Public Trust Holder