Supervisor Intake Patient Access - Remote

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

At Optum, we are a global organization delivering care with purpose while powered by technology and compassion to help millions of people live healthier lives. As part of the Patient Access leadership team, you'll directly influence how patients connect with the care, pharmacy benefits, and resources they need most.

The Supervisor of Patient Access oversees the daily operations of the intake team, driving performance, quality, and compliance in benefit verification, prior authorization, and copay processes. This role plays a critical part in ensuring timely access to care while fostering a culture of collaboration, accountability, and service excellence. You will serve as a key resource for team members and cross-functional partners - resolving issues, improving workflows, and supporting continuous development across the department. The ideal candidate is a proactive problem solver and people-focused leader who thrives in a dynamic, fast-paced healthcare environment.

You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

To perform this job successfully, an individual must be able to satisfactorily perform each essential duty listed below. Reasonable accommodation may be provided to enable qualified individuals with disabilities to perform these essential functions

• Oversees and manages the intake team's processes, ensuring timely and accurate order processing from referral sources
• Provides guidance and support to intake specialists in assessing patient needs and handling phone and fax inquiries
• Monitors and verifies processes for patient benefits, eligibility, and authorization requirements to ensure compliance and efficiency
• Ensures completion of start-of-care documentation and supervises the communication of insurance coverage details, financial responsibilities, and available financial assistance options to referral sources and patients
• Manages the database entry for all new patients, overseeing the accuracy and integrity of patient data within the system
• Supervises the documentation process, ensuring all received documents are uploaded and maintained in patients' files
• Tracks and assesses referrals, proactively identifying and addressing needs to facilitate smooth transitions and optimal patient care
• Serves as a resource for team members, addressing referral-related questions, and aiding with complex inquiries or cases
• Collaborates with cross-functional teams to improve intake processes, drive efficiencies, and align with organizational goals

Competency Statements:

• Upholds a high standard of accuracy and quality in all tasks, leading the team to consistently deliver excellence in every aspect of their work
• Demonstrates a solid commitment to customer satisfaction, guiding the team in providing exceptional service to both internal and external stakeholders
• Actively listens, comprehends, and learns from others while fostering an open communication environment, promoting continuous learning, and effective collaboration within the team
• Identifies, gathers, and organizes data to support informed decision-making, ensuring the team leverages data to drive analytical insights and strategic decisions
• Embraces and adapts to new methods and changes in personal work, while effectively managing the team's ability to respond to diverse situations, individuals, and evolving organizational needs

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma or GED equivalent
• 2+ years of experience in infusion therapy, specialty pharmacy, or a related healthcare service (such as benefit verification, prior authorization, or patient access)
• 1+ years of experience working directly with healthcare insurance benefits, eligibility verification, and authorization processes
• Experience serving as a team lead, mentor, or supervisor within a healthcare setting, demonstrating the ability to coach, motivate, and develop team members
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and ability to learn new systems and reporting tools quickly
• Demonstrated solid leadership, communication, and problem-solving skills with the ability to effectively prioritize and manage multiple priorities in a fast-paced environment
• Demonstrated attention to detail, analytical thinking, and commitment to process improvement
• Demonstrated ability to work independently in a remote environment while maintaining collaboration with cross-functional partners
• Ability to adhere to UnitedHealth Group's Telecommuter Policy

Preferred Qualifications:

• 2+ years of supervisory or managerial experience in healthcare or patient access operations
• Experience in infusion therapy intake, benefit verification, or revenue cycle management
• Experience collaborating with clinical, nursing, and revenue cycle teams to enhance workflow and performance
• Familiarity with home infusion workflows, WeInfuse, CPR+, or other EMR systems
• Working knowledge of medical terminology, CPT/HCPCS, and ICD-10 codes
• Proven ability to analyze key performance indicators (KPIs), identify trends, and implement operational improvements

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $48,700 to $87,000 annually based on full-time employment. We comply with all minimum wage laws as applicable.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.