Customer Account Specialist

At Amcor, we unpack possibility through our innovative and responsible packaging to provide solutions that benefit our customers, our people and our planet. More than 10,000 consumers worldwide encounter our products every second and rely on us for safe access to food, medicine and other goods. We value their trust by making safety our guiding principle. It's our core value and integral to how we do business.

Beyond this core principle, our shared values and behaviors unite us as we work together to elevate customers, shape lives and protect the future. We champion our customers and help them succeed. We play to win - adapting quickly in an everchanging world - and make smart choices to safeguard our business, our communities and the people we serve for generations to come. And we invest in our world-class team, empowering our colleagues to unpack their potential, because we believe when our people grow, so does our business.

To learn more about playing for Team Amcor, visitwww.amcor.comILinkedInIGlassdoorIFacebook IYouTube

Position Overview:

Works within a plant to support the customer requirements through timely order entry until their product is shipped. This position will manage the internal reporting and feedback from the customer. It will also work as a liaison with the outside Sales Representative.

Essential Responsibilities and Duties:

• Serve as the primary contact for the assigned customer base and execute the daily Customer Service processes with a keen focus on customer satisfaction

• Execute the order entry process to ensure that all orders for assigned customers are entered timely and accurately (order number, quantity, product specifications, price, freight terms, shipping instructions, packaging, delivery date, other special instructions, etc.) Review all orders and customer confirmations for accuracy

• Ensure a high level of proactive customer engagement with strong communication related to expected service levels, issue resolutions, aged inventory, and accounts receivables

• Support the process of new customer and new part/products set-up and maintaining accurate engineering masters

• Manages the reporting and follow up with plant personnel regarding customer feedback and quality complaints

• Process credits and claims as required, ensuring accuracy and that appropriate approvals are obtained

• Follow-up proactively with plant personnel and internal departments including manufacturing, quality control, shipping, and procurement to ensure customer expectations are met

• Participate in the generation of the OTIF (on time / in full) report, developing and leading action items

• Assist finance with identification of customer ownership related to aged inventory and its disposition

• Act as a key resource for the Sales Managers and Account Representatives

• Maintain customer files to include: customer profiles, SOP's, names of contacts, telephone numbers, product specifications, current prices, written correspondence, competitive information, complaint/return information, terms of agreements, and copies of account plans

• Following company protocols, policies and goals while acting on opportunities to optimize the efficiency of the department

• Responsible for Safety awareness, training and ergonomic practices in the Office area

• Strengthen customer relationships through telephone contact, written correspondence, and customer visits. At all times, demonstrate the highest level of diplomacy and professionalism

Qualifications:

• Education: Associate's Degreein Business or a related field is required

• 2 years of experience in customer service or inside sales

• Knowledge of inventory planning, forecasting, and MRP (Manufacturing Resource Planning) is preferred

• Knowledge of SAP ERP System is preferred.

• Superior teamwork skills, interpersonal and communication skills is required

• Excellent analytical and computer skills is required

• Travel 10%

Competencies:

Amcor Leadership Framework Competencies

Core Competencies:

• Customer Focus

• Learning on the Fly

• Interpersonal Savvy

• Drive for Results

3-5 Applicable ALF Competencies:

• Functional/Technical Skills

• Priority Setting

Relationships:

• CSR Manager

• External Customers

• Plant Leadership

• Sales Representatives

We expect our people to be guided by The Amcor Way and demonstrate our Values every day to enable the business to win. We are winning when:

• Our people are engaged and developing as part of a high-performing Amcor team
• Our customers grow and prosper from Amcor's quality, service, and innovation
• Our investors benefit from Amcor's consistent growth and superior returns
• The environment is better off because of Amcor's leadership and products

Amcor is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

If you would like more information about your EEO rights as an applicant under the law, please click on the "Know Your Rights: Workplace Discrimination is Illegal" Poster. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please call 224-313-7000 and let us know the nature of your request and your contact information.

We verify the identity and employment authorization of individuals hired for employment in the United States.

When you join Amcor, you will have access to a comprehensive benefits and compensation package that includes:

• Medical, dental and vision plans

• Flexible time off, starting at 80 hours paid time per year for full-time salaried employees

• Company-paid holidays starting at 9 days per year and may be slightly higher by location

• Wellbeing program & Employee Assistance Program

• Health Savings Account/Flexible Spending Account

• Life insurance, AD&D, short-term & long-term disability, and voluntary accident disability benefits are available

• Paid Parental Leave

• Retirement Savings Plan with company match

• Tuition Reimbursement (dependent upon approval)

• Discretionary annual bonus program (initial eligibility dependent upon hire date)