Business Systems Analyst III

The Business Analyst III role is an individual contributor within the Citizen Development and Automation team and part of the Digital Workplace Technology organization supporting team members in the successful delivery of technology solutions within our products and services. The Business Analyst will collaborate with the Digital Workplace Technology leadership to understand and support strategic vision implementations for managed products and services. The Business Analyst will communicate with internal associates to align engineering team member execution with expectations.

The ideal candidate is a self-starter with excellent communication and collaboration skills and is well versed in Microsoft collaboration and citizen development technologies. Strong working knowledge of Power Platform and Power BI infrastructure, and experience with Dataverse and SharePoint is preferred.

The position is remote, however occasional travel to FCB Hub Locations will be required.

Data Analysis: Sources, compiles, and interprets data. Analyzes data for accuracy and efficiencies, effectively communicates analysis output.

Identifying Requirements: Determines system requirements and communicates them using specifications, reports, project plans, or other forms of documentation. Identifies issues that affect system processes and assists in correcting. Ensures compliance through testing and analysis.

Reporting: Produces advanced reporting based on data analysis, user input, and system testing. Identifies patterns, problems, and areas of improvement. May develop process enhancements based on analysis results.

System Support: Provides expert technical support for systems by responding to escalated inquiries, ensuring processes run smoothly, and working to continuously improve the end-user experience. Implements recommended modifications and enhancements. Serves as an analytics resource to wider organization or business units, offering guidance on systems and data output.

Technology Stack:

• Power Platform (Power Apps, Power Automate, Dataverse, Power Pages)
• Connectors and Connector Policies
• Managed Environments with Solution Promotion through Pipeline
• Power BI Pro
• On-Prem Data Gateways
• Jira and Confluence
• SharePoint
• PowerShell

Responsibilities:

• TEAM PLAYER - Acts as a team player supporting peers, department management and business unit leadership to fulfill operational service levels, department initiatives and project deliverables. Believe in and adopt a "70% agreement, 100% commitment" attitude.
• DOCUMENTATION - Contributes to high quality roadmaps, strategies, architectural designs and project plans to publicize the work of the department and develop the knowledge of others. Can build and document procedures to sustain a large financial organization.
• AGILE WORK METHODS - Organizes work and continuous improvement ideas through effective Agile iterative work planning and execution. Facilitate refinement ceremonies, collaborating with system engineers to identify and define requirements, tasks, and risks required to achieve quarterly objectives in alignment with technology strategic objectives. Able to adjust to changing priorities on the fly. Maintains a keen eye on opportunities to improve user experience, efficiency, regulatory compliance, or cost savings.
• CHANGE MANAGEMENT - Learns and follows the banks change and release management processes.
• RISK MANAGEMENT - Understands and applies a risk-based approach to work prioritization and delivery. Can assess technology solutions for risk through multiple lenses and articulate effectively with risk partners and leadership.
• SUBJECT MATTER EXPERT - Act as an expert resource for multiple DWT technology stack components. Stays abreast of industry trends and technology advancements and assesses their value to the bank. Operates with a Product Manager mindset with planning and communication.
• TECHNOLOGY SUPPORT - Act as a support resource and assists with resolving complex system issues. Engage and involve solution providers' advance support as needed.

Remote eligible.

Bachelor's Degree and 4 years of experience in Systems Support, or Analytics, or Operations Support OR High School Diploma or GED and 8 years of experience in Systems Support, or Analytics, or Operations Support

Skills/Experience:

• 2+ years working with an engineering team in the financial industry
• 3+ years in an Agile delivery environment
• 1+ years using Jira, Confluence or Azure DevOps
• Familiarity with the FFIEC Architecture, Infrastructure, and Operations Book and applying regulatory requirements to technology operations.
• Advanced product knowledge of Digital Workplace Technology products and services

The base pay for this position is generally between $98,000 and $150,000. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment.

This job posting is expected to remain active for 45 days from the initial posting date listed above. If it is necessary to extend this deadline, the posting will remain active as appropriate. Job postings may come down early due to business need or a high volume of applicants

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.