IT Intern

Category:

Information Technology

Employment Type:

Contract

Reference:

BH-391568

The IT Support Intern is responsible for the daily support of user endpoints, desk phones, cellphones, phone apps for business users, camera systems, physical CAT5e/CAT6 wiring, WiFi, business application administration, and other similar duties in an innovative IT environment. This is an hourly full-time internship located in our Kansas City, Missouri office.

DUTIES AND RESPONSIBILITIES:

* Process internal user support tickets and provides resolutions
* Provide in-person and remote computer desktop support in accordance with established policies and procedures
* Create documentation for repeatable processes and procedures where appropriate
* Assist with administration of SaaS applications
* Coordinate hardware repairs with the appropriate vendors
* Assist with physical network wiring and termination in office locations
* Assist with New Hire and Termination processing
* Assist with Microsoft Intune and MDM platform(s)

EDUCATION AND EXPERIENCE:

* High School Diploma or equivalent required
* COMPTIA A+ or Network+ certification preferred
* Desktop support or other related experience
* Understanding of VMWARE and virtualized server systems
* Familiarity with Amazon Web Services (AWS)
* Familiar with printer hardware & Microsoft print services
* Knowledge of Office 365 and Azure environments including InTune, Defender, Entra ID, etc.
* Group Policy, Active Directory knowledge and practice
* Ability to quickly write reports, user instructions, and procedure manuals

SKILLS AND ABILITIES:

* Strong verbal communication and documentation skills
* Self-motivation and the ability to make sound decisions
* Ability to multi-task and maintain composure in a demanding work environment.
* Ability to solve complex problems intersecting technology and departmental responsibilities
* Encourage giving & receiving feedback, while handling such in a positive and respectful manner
* Understanding of process documentation and development
* Proficiency in workflow creation and optimization

Estimated Min Rate: $14.00
Estimated Max Rate: $20.00

What's In It for You?

We welcome you to be a part of the largest and legendary global staffing companies to meet your career aspirations. Yoh's network of client companies has been employing professionals like you for over 65 years in the U.S., UK and Canada. Join Yoh's extensive talent community that will provide you with access to Yoh's vast network of opportunities and gain access to this exclusive opportunity available to you. Benefit eligibility is in accordance with applicable laws and client requirements. Benefits include:

• Medical, Prescription, Dental & Vision Benefits (for employees working 20+ hours per week)
• Health Savings Account (HSA) (for employees working 20+ hours per week)
• Life & Disability Insurance (for employees working 20+ hours per week)
• MetLife Voluntary Benefits
• Employee Assistance Program (EAP)
• 401K Retirement Savings Plan
• Direct Deposit & weekly epayroll
• Referral Bonus Programs
• Certification and training opportunities