Security Officer - Front Desk Lead

Allied Universal, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

As a Security Officer - Front Desk Lead in Downers Grove, IL, you will serve and safeguard clients in a range of industries such as Retail/Malls, and more. As a Front Desk Security Professional with Allied Universal at a retail or mall location, you will be the first point of contact for visitors, greeting guests and assisting with access while maintaining a visible presence to help deter security-related incidents. You'll provide exceptional customer service, communicate clearly with the public, and embody our values of teamwork, integrity, and innovation in a dynamic, people-first environment.

Position Type: Full Time

Pay Rate: $19.10 / Hour

Job Schedule:

Why Join Us:

Smart Tools: Access to our exclusive technology to view and claim additional shifts to earn more.
• Career Growth: Get paid training and access to career growth opportunities.
• Financial and Health Benefits: Enjoy access to a retirement savings plan, plus medical, dental, vision, basic life and AD&D, and disability insurance.
• Exclusive Perks: Enjoy discounts on top brands and services through our Perks Program.

What You'll Do:

• Greet visitors and tenants in a professional and courteous manner at the front desk of the retail or mall location.
• Monitor access to the premises by verifying identification and/or visitor credentials as required.
• Respond to incidents and critical situations in a calm, problem-solving manner, following Allied Universal procedures and site-specific policies.
• Assist with customer inquiries, providing information and directions as needed to enhance the experience at the location.
• Maintain detailed and accurate records of daily activities, incidents, and/or unusual occurrences at the front desk.
• Communicate promptly and clearly with Allied Universal management and/or site contacts regarding any security-related concerns or emergencies.
• Support security-related procedures and protocols to help to deter unauthorized access or disruptive behavior at the location.
• Participate in emergency response activities as directed, following established site protocols.

Minimum Requirements:

• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver's license will be required for driving positions only.

Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com.

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.