MSR AS (Dallas) - 03/23

TEKsystems
$19.50 / hr
life insurance, sick time, 401(k), retirement plan
United States, Texas, North Richland Hills
Jan 24, 2026
Job Title: Member Service Representative (Dallas) - Contact CenterJob DescriptionJoin a dynamic and structured 24/7 contact center operation where you will respond to inquiries and requests from members and other individuals. Your role involves providing information regarding our products and services with a focus on delivering an optimal member experience through active listening, adaptability to multiple systems, and engagement methods. You will perform transactions related to savings, checking, consumer loans, credit cards, IRAs, and other accounts, while advising members on additional products and services that may suit their needs. Responsibilities * Respond to inquiries and requests in a high-volume contact center. * Provide information about products and services. * Demonstrate knowledge and active listening skills. * Adapt to multiple systems and engagement methods. * Perform transactions for savings, checking, consumer loans, credit cards, IRAs, and other accounts. * Advise members on additional products and services. * Ensure optimal member experience and customer service. Essential Skills * Customer service expertise. * Proficiency in data entry. * Experience in handling inbound and outbound calls. * Call center operations. * Compliance with policies. * Ability to work in a structured, high-volume environment. Additional Skills & Qualifications * Experience in call center, administrative, secretary/receptionist roles. * Background in banking/mortgage or professional high-volume retail environments. Why Work Here?Be a part of the largest credit union in the world, serving the financial needs of military personnel and their families globally. With over 343 branches worldwide, you will have the opportunity to work in a high-volume contact center, engaging with members and making a positive impact. Work EnvironmentThese are remote opportunities, and candidates must live within 60 miles of Suite 250, Virginia Beach, VA to be considered. The contact center operates 24/7/365, ensuring availability for members worldwide at any time. We value work-life balance and offer flexible shifts, allowing you to choose a schedule that aligns with your personal and family life. Shifts are flexible, with start and end times varying within a one-hour window, and you will be handling back-to-back phone calls for the majority of your shift. Job Type & LocationThis is a Contract to Hire position based out of North Richland Hills, TX. Pay and BenefitsThe pay range for this position is $19.50 - $19.50/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a hybrid position in North Richland Hills,TX. Application DeadlineThis position is anticipated to close on Jan 30, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.