LensCrafters - Assistant Manager

EssilorLuxottica
United States, Michigan, Troy
Jan 27, 2026
. GENERAL FUNCTION The Assistant Manager acts as a leader in absence of, or in support of the Store Manager & behaves as a business owner within the marketplace & LensCrafters organization. Represents LensCrafters as the premier destination for all vision needs within the community & delivers key performance metrics. MAJOR DUTIES & RESPONSIBILITIES * Delivers quality & improvement to exceed all key performance indicators (KPIs): o Comp Sales, % Sales to Plan; Conversion & Customer Count, Comp Growth; Increased Traffic; Store Operating Profitability; Continuity of Care, Exam Growth & Retention Goals; Net Promoter Score; Current year objectives * Strong understanding of retail business translating to positive sales, business results & understanding the market & competitors * Supports store business plans to maximize sales & profit * Partner with store manager to lead & develop team * Delivers clear, constructive, timely feedback & partners with Store Manager on development * Executes visual directives & maintains store appearance * Maintains positive working relationship with doctors * Promotes team compliance to all policies * Performs administrative duties * Works a flexible schedule, including nights & weekends BASIC QUALIFICATIONS * High School graduate or equivalent * 1+ year(s) management/supervisory experience with direct reports * Knowledge of retail operations, processes & policies * Strong basic math skills * Familiarity with cash register, computers & calculators * Must have a strong command of the English language for all written correspondence & oral communication * Strong communicator & listener * Demonstrated high-level of selling skills * Proven ability to problem solve PREFERRED QUALIFICATIONS * College degree or equivalent * Previous experience in leadership position within retail & customer service industry * Knowledge of basic optics * Knowledge of current store merchandise * State licensure (if applicable) &/or ABO Certification in non-licensed states * Brand Final Inspector Certification * Brand Quality, Fitting & Adjusting Program .