Intake Coordinator-Equal Employment Opportunity and Workplace Culture

Overview

Responsibilities

• Managing the intake process for EEO complaints.
• Receiving and documenting/logging EEO complaints from employees, applicants, and other stakeholders.
• Conducting initial assessments to determine jurisdiction, scope and validity of complaints.
• Determining whether the complaint should be investigated, resolved or forwarded to another department.
• Coordinating with relevant departments to ensure timely and effective resolution of complaints.
• Maintaining accurate and detailed records of all complaints and related documentation.
• Providing support and guidance to employees regarding the EEO complaint process.
• Creating, updating and managing case log database using technology to improve efficiency.
• Preparing clear and comprehensive written memos and/or reports related to intakes.
• Coordinating with Section Manager and Director (as needed) to assign cases to appropriate investigators or departments.
• Using subject matter expertise to provide leadership, expert consultation and deliver targeted training and awareness presentations to address specific EEO concerns. Includes topics such as discrimination, sexual harassment, EEO compliance and respect in the workplace.
• Escalating serious and/or high-risk matters quickly (i.e., sexual harassment, violence, systemic issues, etc.)
• Monitoring trends and patterns in complaints (by organization, department, EEO basis, status, etc.)
• Staying updated on legal developments and best practices in EEO complaint handling.
• Engaging with both management and union employees at all levels, representatives from government agencies, and other stakeholders in contact with the office.
• Demonstrating discretion, managerial courage, tact and diplomacy in communicating difficult and sensitive messages.

Qualifications

• Bachelor's Degree and 3 years of related work experience.

• Master's Degree Labor and Employment Law, Human Resources, Organizational Development, Business Management or a related field and 2 years of related work experience.
• Juris Doctorate Law

• 5-7 years Direct experience in EEO, required.
• 5-7 years Experience in conducting investigations of employment discrimination complaints and allegations to include EEO fact finding interviews, assessing credibility, analysis of documentary evidence and comparative analysis to reach logical conclusion, required.
• In depth knowledge of current Equal Employment Opportunity (EEO) laws and regulations and experience providing advice and counsel on EEO best practices to employees at all levels, required.
• Subject matter expertise in the EEO investigative complaint handling process and case management skilled investigative techniques, credibility assessment, required.
• Ability to effectively manage EEO case load and ensure timely resolution with a focus on the overall customer experience, required.
• Demonstrated ability to write clear and concise EEO investigative reports. Strong ability to clearly articulate findings to a variety of stakeholders, required.
• Excellent presentation, facilitation, and written communication skills, required.
• Strong hands-on experience and proficiency with Microsoft Office applications, required.
• Strong analytical ability with a keen attention to detail. Demonstrated ability to employ critical thinking, problem solving and strong decision-making skills, required.
• Demonstrated high energy level, flexibility and the ability to handle multiple tasks and assignments while working under aggressive timelines, required.
• Strong organizational, administrative, decision making and interpersonal skills with attention to detail and a solid teamwork orientation, required.
• Ability to lead and manage projects as assigned, required.
• Consulting and influencing skills that demonstrate credibility and garner trust, required.
• Demonstrated professional demeanor, confidence dealing with all levels of management/union personnel and the ability to work with sensitive and confidential information, required.

• Driver's License Required

• The selected candidate will be assigned a System Emergency Assignment (i.e., an emergency response role) and will be expected to work non-business hours during emergencies, which may include nights, weekends, and holidays.
• Must be able to travel, as required.