Manager, Global Security

Overview

To plan, manage, and direct the global physical security team, which is responsible for alarm monitoring, skimmer review/detection, conducting abusive member and employee investigations, and collaboration with law enforcement on fraud-ring investigations. Manage the security guard force teams and new hire background checks. Evaluate and adjust branch work quality, staff performance, systems, processes and procedures to meet goals. Serve as subject matter expert regarding branch functions, systems, policies and/or procedures. Manage daily activities of professional employees and/or supervisors. Support senior management in developing and executing strategic plans. Act as AVP in the incumbent's absence.

Responsibilities

• Oversee the Physical Security Site operations teams for Pensacola, which is are responsible for the development of short and long range physical security plans to ensure the safety of NFCU's campuses in Pensacola
• Lead Global Security team, which is responsible for alarm responses, conducting abusive member, fraud-ring, employee investigations, and coordination with law enforcement
• Manage the enterprise insurance relationship with CUNA Mutual, and the process for employee background checks
• Serve as team leader during disaster/business continuity events; prioritize tasks to be performed and authorize appropriate actions
• Manage and direct operations to ensure service level agreements and corporate objectives are met
• Develop and oversee training programs for staff to promote security awareness and ensure the effective application of security procedures; evaluate training programs to ascertain effectiveness
• Develop relationships with other business units, external law enforcement agencies, vendors, and other financial institutions to develop contacts for investigations, support, information sharing, and communication
• Monitor work environment and direct allocation of resources to ensure adequate staffing to meet production and member service standards
• Oversee local security contracts and monitor vendor performance to ensure adherence to service level agreements
• Identify physical security issues and conduct root cause analyses; take appropriate action to resolve issues
• Advise Physical Security Site operations team on construction and physical security requirements in Pensacola
• Perform post-project analyses to measure the effectiveness of new physical security and safety programs
• Identify and resolve operational and performance gaps and obstacles related to physical security
• Lead change management efforts, cross-functional initiatives and department/organization projects
• Develop, recommend, and implement new/updated policies, procedures, goals and priorities for the branch as necessitated by demands, changing conditions, or management request
• Monitor internal processes and perform quality control audits to ensure compliance with applicable federal and state laws, rules, regulations, and NFCU policies and procedures
• Prepare reports and make presentations to senior management, including Greater Pensacola Executive Leadership Team
• Provide forward thinking and technical expertise in current and emerging technologies, trends and practices
• Research, gather and synthesize data; present conclusions and recommendations to management
• Maintain thorough knowledge of applicable federal and state laws, rules, regulations and NFCU policies and procedures
• Perform other duties as assigned

Qualifications

• Expert knowledge of applicable federal and state laws, rules, and regulations
• Expert knowledge of the design, installation and operation of security systems and related equipment
• Extensive progressively responsible experience leading and managing a multi-functional and multi-location security operation, preferably in a large financial institution
• Extensive experience collaborating across organizational boundaries and building partnerships across functions
• Extensive experience working with all levels of staff, management, stakeholders and vendors
• Extensive experience managing cross-functional, multi-dimensional teams and projects of the highest complexity which have business risk and impact
• Advanced knowledge of data querying, reporting, forecasting, analysis and operations research, including statistical methods and modeling
• Advanced knowledge of change management principles and practices
• Extensive experience supervising and leading employees
• Expert skill summarizing information and clearly identifying key elements, patterns, results or relationships
• Expert skill reading and interpreting schedules, directions, blueprints, diagrams, and engineering drawings
• Expert skill maintaining composure in a stressful and changing environment
• Expert skill interacting with staff, management, vendors and members diplomatically and tactfully
• Expert skill exercising initiative and using good judgment to make sound decisions
• Expert organizational, planning and time management skills
• Expert research, analytical, and problem solving skills
• Expert skill using innovative thinking to solve problems and facilitate the decision making process
• Expert skill identifying and analyzing business requirements and recommending solutions
• Advanced skill developing and implementing programs in a leadership role
• Expert verbal and written communication skills
• Advanced database, word processing, spreadsheet, and presentation software skills
• Master's degree in Security Management, Engineering, or related field, or the equivalent combination of training, education, and experience
• Required- Valid State of Residence Driver's License

Desired Qualifications

• Law enforcement background
• Advanced knowledge of NFCU's policies, procedures, products, and services

Hours: Monday - Friday, 8:00AM - 4:30PM (on-site, not a hybrid position)

Location: 5510 Heritage Oaks Drive, Pensacola, FL 32526

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