Senior Customer Service Specialist

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you.

To provide world-class customer experience through electronic communication by handling a variety of service functions. Professionally and effectively corresponds with internal and external customers, along with cross-functional departments. This position requires excellent written communication, customer service and follow-up skills. Responsible for case management, including closing cases on all resolved issues, updating, and managing cases for any open issues. Research pre and post transaction issues regarding (but not limited to), damages, shortages, and other discrepancies while complying with organizational guidelines.Research, process and provide reporting on order tracking and shipping delays while complying with our shipping guidelines and policy. Communicating with internal and external customers throughout the process.

Schedule: Monday - Friday 9:30 am -6:30 pmCT

Location: This is a hybrid role. Candidates must live within 50 miles of LaVergne, TN location.

Salary: Target budget for this role is at $22/hour.

Key Responsibilities

• Support customers with DSCSA return requests by answering questions, resolving concerns, and ensuring timely, accurate assistance.

• Manage incoming emails and case requests, research issues using internal systems, and respond to inquiries related to returns and postsale order concerns.

• Provides customer service by researching inquiries, coordinating with McKesson teams, and following up with customers via email or phone to ensure complete resolution and satisfaction.

• Maintain accurate and detailed account documentation in internal system, including but not limited to, case notes, and all customer interactions.

Minimum Requirement

Typically requires 5+ years of related experience.

Critical Skills

• Minimum of 3- 5 years customer service experience or comparable Plasma Distribution industry experience

• Strong PC proficiency in MS Office and Outlook

• Ability to learn challenging and growing product portfolio

• Excellent communication skills

• High sense of urgency (working with critical life-saving drugs and time frames)

• Strong organization skills required

Additional Skills

• Excellent customer service communication skills and impeccable track record of reliability.

• Able to work independently and drive results for customers and account managers.

• Experience using Customer Service technologies including but not limited to: Cisco, Salesforce.com, Workforce Management Tools, Microsoft Applications etc.

• Assist Customers on McKesson technologies.

• Professional communication with strong written and verbal communication skills and ability to interact with internal/external customers including vendors, sales reps, and co-workers

• Medical supply and pharmaceutical knowledge preferred.

• Extensive knowledge of customer service processes and procedures required.

• Energetic self-starter with attention to detail who can be resourceful with issue resolution.

• Able to effectively work in a team environment, collaborating and ensuring open communication to achieve timely completion of all assigned tasks.

• Able to prioritize and multi-task in order to meet various deadlines and customer expectations.

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, pleaseclick here.

Our Base Pay Range for this position

McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson's (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind:

McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application.

McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates.

McKesson job postings are posted on our career site: careers.mckesson.com.

McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson's full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

McKesson welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. If you require accommodation please contact us by sending an email to Disability_Accommodation@McKesson.com.

Join us at McKesson!