Director, Strategy & Program Management

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people's lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign's Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

As the Director of Strategy & Program Management, you will serve as the primary strategic partner and "force multiplier" for the VP of Strategy, Release & Operations. This is a high-visibility leadership role that sits at the intersection of enterprise strategy, technical execution, and operational excellence.

You are responsible for turning vision into a structured reality. You will bridge the gap between business, technology, and data leaders, ensuring that our most critical initiatives move in sync and deliver measurable impact. Beyond program delivery, you will act as a trusted advisor, proxy, and strategic backup for the VP, with the explicit goal of being groomed as their long-term successor.

You'll design and run the program structure, governance and managing risks at scale; balancing speed, control, and transparency. The ideal candidate thrives in ambiguity, brings a driver mindset, and can influence across functions without direct authority. This role demands agility, practical problem solving, critical thinking, thought leadership, high bias for action, and the ability to turn complex ideas into action.

This position is a people manage role reporting to the VP of Strategy, Release & Operations.

Responsibility

• Act as a surrogate and proxy for the VP in key forums, decision-making bodies, and executive sessions

• Be mentored to step into broader leadership responsibilities, increasingly owning the strategic agenda

• Manage the leadership rhythm of business (staff meetings, offsites, QBRs), synthesizing complex data into executive-level narratives, and ensuring the VP's time is focused on the highest-leverage activities

• Design and lead the operating model for large-scale company initiatives

• Manage intake, prioritization, and risk at scale-balancing speed with necessary governance

• Align Application Engineering, Product Management, and Global Data teams to ensure unified execution of the Annual Operating Plan (AOP)

• Translate high-level strategy into a living roadmap

• Unblock teams, solve complex architectural or political roadblocks, and ensure "idea-to-impact" isn't just a phrase, but a disciplined process

• Drive adoption of new workflows, particularly AI-integrated ways of working, ensuring that digital transformation results in real-world usage and cultural shift

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

Basic

• 12+ years of experience in Program Management, BizOps, or Strategy within high-growth technology or data-centric organizations

• Ability to influence at the C-suite and VP level without direct authority

• Expereince with financial metrics, business operations, and the technical nuances of AI and Analytics

Preferred

• Comfortable challenging the status quo and "speaking truth to power" gracefully

• A storyteller who can take a mess of data and "simplify the complex" into a compelling strategy or scorecard

• "Hands-on" operator with the judgment to know when to pivot and when to persevere

• Possess a high bias for action

• Experience in high-level strategic planning and financial modeling

• A self-described "Data Geek" who uses metrics to drive accountability

• Previous experience in a Chief of Staff or "Head of Staff" capacity

Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience.

Based on applicable legislation, the below details pay ranges in the following locations:

California: $$202,800.00 - $327,625.00 base salary

This role is also eligible for the following:

• Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.
• Stock: This role is eligible to receive Restricted Stock Units (RSUs).

Global benefits provide options for the following:

• Paid Time Off: earned time off, as well as paid company holidays based on region
• Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
• Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
• Retirement Plans: select retirement and pension programs with potential for employer contributions
• Learning and Development: options for coaching, online courses and education reimbursements
• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

Working here

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what's right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you'll be loved by us, our customers, and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.

Applicant and Candidate Privacy Notice

This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.

It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.

EEO Know Your Rights poster

#LI-Hybrid