Business Process Improvement & Automation Specialist

Maryland Transit Administration

Business Process Improvement & Automation Specialist Administrator IV (2589) Temporary Assignment (up to 1 year) Location: World Trade Center Open to All Qualified Applicants Bilingual Applicants Encouraged to Apply

The Maryland Transit Administration (MTA), a division of the Maryland Department of Transportation (MDOT), is seeking a Business Process Improvement & Automation Specialist to support continuous improvement and efficiency across MTA's capital program in a temporary assignment of up to a year. This role is essential in modernizing project delivery practices, implementing automation solutions, and aligning processes with MTA's strategic goals.

Key Responsibilities:

• Identify and analyze process inefficiencies, develop solutions, and implement improvements across multiple departments.
• Develop and implement project management tools, automate workflows using Microsoft Power Platform, and integrate other technological solutions.
• Work closely with project teams and fund managers to gather information, brainstorm solutions, evaluate changes, and resolve issues. Communicate effectively with technical and non-technical staff.
• Create dashboards, automate data collection, and support strategic reporting needs.
• Support professional development and training for staff engaged in capital delivery.

Education: Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience & Skills:

• Strong analytical and problem-solving skills with experience in business process improvement.
• Expertise in Microsoft Power Platform (Power BI, Power Automate, Power Apps).
• Knowledge of project management principles and tools.
• Ability to work collaboratively across departments and communicate effectively with diverse stakeholders.
• Experience in developing dashboards and automating workflows.

Notes:

1. Thirty graduate semester credits from a college or university in the fields of HR administration, business administration, public administration, statistics, tests and measurements, or psychology may be substituted for one year of experience.

2. Paraprofessional HR experience or professional HR management work experience may be substituted on a year-for-year basis for up to four years of the required education.

3. Candidates may substitute equivalent U.S. Armed Forces military service experience on a year-for-year basis for up to four years of the required education.

None required

To Apply: You must complete a Maryland Department of Transportation (MDOT) application (Form DTS-1) to be considered for this recruitment. Resumes may not be substituted for the application. Consideration for employment may be based solely on the contents of your application; therefore, it is essential that the application is filled out completely and accurately, listing all relevant experience in detail and addressing the specific requirements shown above. Please include all relevant experience on your application. This includes, but is not limited to, full or part time, volunteer, military, acting capacity, or any other experience that is relevant to the position you are applying for within MDOT, one of the Transportation Business Units, or the Authority. Selected candidates may be subject to background and reference checks. Note: Applications not completely filled out will not be considered. The selected candidate may be subject to background and reference checks. Employees are subject to the State Substance Abuse Policy to include possible drug testing. It is highly recommended that applications be completed and submitted online by registering atwww.mdot.maryland.gov/employment. Make sure you meet the minimum and selective qualifications and follow the instructions on MDOT's Online Employment Center website. Applicants with degrees granted outside of the United States will be required to provide a written evaluation of education documentation by a credentialing organization such as: International Credential Evaluation (WES),https://www.wes.org/. Reasonable accommodation for persons with disabilities will be provided as requested. The Maryland Department of Transportation is not sponsoring new employees in application of the H-18 Visa at this time due to budgetary constraints. All applicants must be legally authorized to work in the United States under the Immigration Reform and Control Act of 1986. Federal regulations prohibit H1B Visa candidates from paying sponsorship fees; all sponsorship fees must be assumed by the potential employer. TTY call 711 TTY Users May Also Call Their Telecommunications Relay Service WE ARE AN EQUAL OPPORTUNITY EMPLOYER

MTA does not discriminate based on age, ancestry, color, creed, gender identity or expression, genetic information, marital status, mental or physical disability, national origin, race, religious affiliation, belief or opinion, sex, or sexual orientation, or any other protected status.

Safety Statement Employees should adhere to all safety rules, policies, regulations, and personal protective equipment requirements to support a safe and healthy working environment. Employees may attend and participate in safety meetings, be aware of hazards in their work area, and should report hazards, unsafe acts, near misses, injuries, and accidents immediately.

To support a safe and healthy work environment, employees must refrain from willful violations of safety rules and procedures, reckless and negligent behavior, involvement in criminal activities, and the misuse of drugs or alcohol. Failure to adhere to this requirement may be subject to disciplinary action up to and including termination. Employees may only perform work for which they have the appropriate safety training.