Assistant Manager

Location:

The Assistant Branch Manager position takes direction from the Branch Manager and is responsible for the management of the Route Drivers and Customer Deliveries for the Branch. The Assistant Branch Manager shares responsibility with the Branch Manager for safety management, driving sales activity at the retail store, development and retention of staff, facility maintenance, and the overall efficient, effective cost management of the branch while complying with all regulatory agencies and requirements including, but not limited to OSHA and FDA, and Airgas USA, LLC policies and procedures (including SOPs) at the facility. In the absence of the Branch Manager, the Assistant Branch Manager will supervise all of the branch personnel to include Inside Sales and Administration.

Safety and Regulatory Compliance

* Demonstrates and ensures staff alignment with Airgas Safety Pledge and 12 Live Saving Rules.

* Exemplifies, promotes and develops safe work behaviors. Provides coaching to improve associates safety behaviors resulting in an improved safety culture.

* Performs safety incident investigations recommending corrective actions to eliminate recurrences.

* Ensures all applicable regulatory (OSHA, FDA, EPA, DOT) requirements are met and applicable training and recordkeeping is performed to meet departmental and location deadlines.

Personnel / Personnel Development

* Provides supervision of direct reports in accordance with the organization's policies, procedures and applicable laws.

* Ensures sufficient operations staffing levels; works with the Human Resources Department to develop recruitment, staff development and retention strategies.

* Delegates duties and responsibilities when appropriate for increased business efficiency and staffdevelopment.

* Major accountabilities include interviewing, hiring and training associates, planning, assigning and directing work; managing performance; addressing complaints and resolving problems.

* Ensures subordinate matters/concerns are effectively handled.

* Consults with Human Resources regarding personnel issues including coaching, counseling and performance management.

Customer Service

* Ensures all customers receive superior quality customer service from branch associates.

* Ensures customer inquiries are promptly and courteously handled, providing follow-up to ensure complete customer satisfaction.

* Oversees completion of sales-related paperwork (shippers, invoices, cylinder audits, month end reports, etc.) in a timely manner.

* Promotes increased sales activity at the retail store (walk-in business).

* Assists with inventory management at the branch.

* May assist outside sales representatives in all areas, including but not limited to preparing quotes, maintaining all literature required, providing customer follow-up, and gathering sales leads.

Business / Facility Management & Support

* Assists the Branch Manager with branch operation and profitability, including appearance, cleanliness, functionality of facilities, sales maintenance and growth, safety, customer service, community relations, and leadership of personnel.

* Generates daily shipments using TRIPS; downloads to driver handhelds for routing.

* Reviews and references monthly dashboard results when making business decisions.

* Assists the Branch Manager with maintenance of the branch and scheduling and execution of preventative maintenance; including company vehicles (trucks, forklifts, etc.)

Preferred:

* Associates' Degree in Business, Management, Accounting or related field, or equivalent combination of experience and/or training and education required.

* Supervisory experience with demonstrated ability to effectively manage a wide array of personnel issues, such as coaching, disciplinary action, performance reviews, etc.

* Demonstrated retail experience with a focus on providing superior customer service and improving sales.

* Carry a valid CDL - Class A or B, with HazMat endorsement & airbrakes.

* Experience in the welding/safety supply industry a plus.

Required:

* Basic knowledge of Microsoft Office applications (Word, Excel, PowerPoint, and Outlook). * Demonstrated ability to accurately enter data from various forms.

* SAP knowledge and experience a plus.

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Benefits

We care about and support our Airgas Families. This is evident not only through our competitive compensation but also through a comprehensive benefits package that includes medical, dental, and vision plans, short-term and long-term disability, life and accidental death and dismemberment (AD&D) insurance, Employee Assistance Program (EAP), pre-tax commuter transportation benefit, parental leave, vacation, sick time, floating holidays, jury duty and funeral/bereavement leave, and paid holidays for all eligible full-time employees.

Additionally, we offer our eligible employees a 401k plan with company matching funds, tuition reimbursement, discounted college tuition for eligible employees' dependents, and an Airgas Scholarship Program for dependent children.

Associates who are members of collective bargaining units should review their bargaining agreement to determine whether they are eligible for some or all of the benefits described here and to see any special terms or conditions for eligibility.

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Your DIFFERENCES enhance our PERFORMANCE

At Airgas, we are committed to building a workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

We welcome and consider applications from all qualified applicants, regardless of their race, gender, sexual orientation, religion, disability or any other protected characteristic. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.

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About Airgas

Airgas, an Air Liquide company, is a leading U.S. supplier of industrial, medical and specialty gases, as well as hardgoods and related products; one of the largest U.S. suppliers of safety products; and a leading U.S. supplier of ammonia products and process chemicals. Through the passion and diversity of its 18,000 associates, Airgas fosters a culture of safety, customer success, sustainability and innovation. Airgas associates are empowered to share ideas, take initiative and make decisions.

Airgas is a subsidiary of Air Liquide, a world leader in gases, technologies and services for industry and healthcare. Present in 60 countries with approximately 66,500 employees, Air Liquide serves more than 4 million customers and patients.

Join us for a stimulating experience: At Airgas, you matter and so does the work you do. As a member of our team, you play an important role in the success of your team, making sure our products are created sustainably and delivered safely and efficiently. In turn, you'll find a welcoming workplace where you're valued for who you are and where you can fill your potential while growing a fulfilling career - whatever path you choose.

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Equal Employment Opportunity Information

We are an equal opportunity employer. We welcome all qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.

Airgas, an Air Liquide Company is a Government contractor subject to the Vietnam Era Veterans' Readjustment Assistance Act of 1974 and Section 503 of the Rehabilitation Act of 1973.

Airgas does not discriminate against qualified applicants with disabilities, and is committed to providing reasonable accommodations to the known disabilities of such individuals so as to ensure equal access to benefits and privileges of employment. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us by email at us-accommodationrequest@airgas.com.

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