Product Operations Manager

At Machinify, we're on a mission to build software that helps people get the right medical care, at the right time, at the right price. As a $5 billion healthcare intelligence company, we're transforming the $4 trillion healthcare industry by leveraging AI to solve previously intractable problems.

We've united five industry leaders-Machinify, The Rawlings Group, Varis, Apixio and Performant healthcare -creating the most comprehensive payment integrity and administrative automation platform in healthcare. Our AI-powered solutions serve 160+ million lives across leading health plans, process over $200B in claims annually, and have saved one customer alone over $1B.

Our vision is a frictionless healthcare ecosystem where payers and providers work seamlessly together to improve quality and affordability. We're not just processing claims faster-we're removing the friction that prevents 300 million Americans from getting the healthcare they need, when they need it, at a price they can afford.

In a world where products are launched but impact is elusive, we're seeking a visionary Product Operations Leader to bridge the gap between strategy and tangible outcomes. This isn't just a role-it's a transformative position that will reshape how we deliver value.

You will build the scalable, repeatable system that transforms strategy into shipped value-creating an environment with fewer handoffs, faster cycles, clearer decisions, and measurable outcomes that delight our customers and drive our business forward.

• 
  

  The Product Operating System: You'll design and orchestrate the organization-wide rituals, standards, and quality bars that turn chaos into clarity and ideas into impact.

  
  
• 
  

  Cross-Functional Bridges: You'll craft seamless interfaces between Engineering/Data Science/Operations/Product Management and Sales/GTM, ensuring that value flows smoothly from conception to customer.

  
  
• 
  

  The Path to Launch: You'll establish a governance framework with meaningful gates and crystal-clear definitions of Ready/Done that everyone rallies behind.

  
  
• 
  

  AI-Enabled Innovation: You'll pioneer cutting-edge workflows like prompt-to-PRD, prompt-to-prototype, and "vibe coding" that accelerate our product development while maintaining quality.

  
  
• 
  

  Insight Engines: You'll build the frameworks for measurement, learning, and experimentation that transform data into decisions.

  
  
• 
  

  Strategic Resource Allocation: You'll provide the signals and systems for capacity planning and portfolio management that ensure we're always investing in our highest-impact opportunities.

  
  
• 
  

  Transformation Programs: You'll lead initiatives that elevate our AI adoption and data strategy, creating a competitive advantage in our market.

  
  

• 
  

  Architect the Operating System that synchronizes our product teams like a well-tuned orchestra, with reviews, roadmaps, and decision forums that drive clarity and momentum.

  
  
• 
  

  Elevate Our Artifacts to a new standard-crafting narratives, outcome-oriented PRDs, and decision logs that inspire action and alignment.

  
  
• 
  

  Make "Vibe Coding" Our Secret Weapon-embedding quick demonstrations and prototypes before PRD sign-off to eliminate ambiguity and spark creativity.

  
  
• 
  

  Turn AI into Our Competitive Edge by creating prompt libraries, prototyping patterns, and human-in-loop guardrails that accelerate our pace of innovation.

  
  
• 
  

  Create Frictionless Interfaces across the organization with field-readiness pipelines, responsive feedback loops, and quality acceptance criteria that eliminate bottlenecks.

  
  
• 
  

  Transform Measurement into Insight through North Star metrics, instrumentation gates, and an experiment cadence that turns data into learning.

  
  
• 
  

  Champion Launch Excellence by orchestrating cross-functional readiness gates (Product, Data, Support, PMM, Risk) that ensure every launch exceeds expectations.

  
  
• 
  

  Cultivate Portfolio Health by implementing capacity signals, risk monitoring, and plan-to-actual tracking that keeps us focused on what matters.

  
  
• 
  

  Drive Strategic Transformation through our AI adoption roadmap, data governance uplift, and executive communications that showcase our progress and possibilities.

  
  
• 
  

  Empower Others to Excel by coaching PMs and partners on templates, decision hygiene, and demo-first storytelling that elevates everyone's capabilities.

  
  

• 
  

  For Product Managers: You'll free them from operational overhead, enabling them to focus on the strategy and customer insights that drive innovation.

  
  

• 
  

  For Leadership: You'll create the connective tissue between business objectives and execution, providing visibility into progress and confidence in outcomes.

  
  
• 
  

  For Cross-Functional Teams: You'll deliver the clarity they crave about what's being built, why it matters, and how it impacts their work and our customers.