Director of System Operations

We have the great privilege of helping patients and families re-build their lives. It's extraordinarily meaningful work and the reason we greet the day with optimism and anticipation. When patients "Ask for Mary," they experience a culture that has been sculpted for more than a century. Our hallmark is to carefully listen to patients and innovatively serve them. This is true of every employee, from support staff and leadership, to clinicians and care providers.

Mary Free Bed is a not-for-profit, nationally accredited rehabilitation hospital serving thousands of children and adults each year through inpatient, outpatient, sub-acute rehabilitation, orthotics and prosthetics and home and community programs. With the most comprehensive rehabilitation services in Michigan and an exclusive focus on rehabilitation, Mary Free Bed physicians, nurses and therapists help our patients achieve outstanding clinical outcomes.The growing Mary Free Bed Network provides patients throughout the state with access to our unique standard of care.

Mission Statement

Restoring hope and freedom through rehabilitation.

Employment Value Proposition

At Mary Free Bed, we take pride in our values-based culture:

• Focus on Patient Care. A selfless drive to serve and heal connects all MFB employees.
• Clinical Variety and Challenge. An inter-disciplinary approach and a top team of professionals create ever-changing opportunities and activities.
• Family Culture. We offer the stability of a large organization while nurturing the family/team atmosphere of a small organization.
• Trust in Each Other. Each employee knows that co-workers can be trusted to make the right decision for our family, patients, staff, and community.
• A Proud Tradition. Years of dedicated, quality service to our patients and community have yielded a reputation that fills our employees with pride.

Summary

The Director of System Operations is responsible to support all aspects of inpatient rehabilitation care across the system, with an emphasis on achieving optimal quality of care, clinical outcomes, and patient satisfaction through a continuous quality improvement approach. An additional focus is on the development of a comprehensive education program that consistently drives best practices. This leader will lead and support operations in alignment with the system leader at each location. The Director of System Operations is expected to achieve and maintain an effective and harmonious relationship with team members and physicians throughout the system. The director participates in leadership activities within Mary Free Bed Hospital and partner hospitals, as appropriate.

The role involves regular onsite presence to support operations, collaborate with local teams, and ensure consistent implementation of organizational standards across the entire multistate system.

Essential Job Responsibilities

• System Leadership - The Director of System Operations will lead the development of improvement initiatives that drive quality, patient safety, and rehabilitation outcomes. Working in conjunction with the program leaders across the system, the director will facilitate sharing of best practices and standards of care. Additionally, the identification and implementation of evidence-based care across the system will be a priority.
• Quality Improvement and Clinical Outcomes - Provide leadership and support for each program, related to performance improvement activities for the inpatient rehabilitation program. Each system program is expected to achieve quality results and clinical outcomes that meet or exceed comparative benchmarks. The Director of System Operation shares best practices with peers within the system and the industry, and incorporates lessons learned from the same.
• Program Leadership - The Director of System Operations will have the knowledge and ability to provide support for inpatient rehabilitation units across the system, including time off, leave, or vacancy coverage. The Director of System Operations will provide leadership of multiple system sites, with direct reports aligned regionally. The Director of System Operations, in partnership with the site leader, is accountable for workforce development and recruitment, ensuring high-quality patient care, achieving strong financial performance, advancing organizational growth strategies, and promoting exceptional patient satisfaction.
• New System Program Implementation - As systems expands to new locations, the Director of System Operations will work in conjunction with the VP of System Operations to facilitate a smooth transition for each new team. This includes taking the lead on orientation for new leaders, promoting the system expectations and culture, and assessment of current practices, processes, and outcomes to identify priorities to drive improvement.
• Education - Provide, develop, or facilitate development of comprehensive educational materials for employees. Educational resources for employees and patients vary across the system. The Director of System Operations will work in collaboration with unit leaders and the Education department to maintain an ongoing assessment of resources and create educational programs to equip team members with knowledge and skills to care for all patients served. This includes new employee orientation, diagnosis specific resources, annual clinical competencies, and other materials as needed.
• Staff Development and Mentoring - The Director of System Operations support the program leaders related to ongoing staff development and mentoring of department employees. Encourages staff development through formal and informal learning opportunities, using competency-based education programs.
• Educational Institute - The Director of System Operations will be a key member of the system's Educational Institute leadership team, representing and advocating for the system teams.
• Physician Relations - Maintain effective working relationships with the inpatient rehabilitation medical director(s) and other physicians that provide care to the patients served.
• Professional Work Environment - Encourage a culture of personal accountability, solution-seeking behavior, mutual respect, open communication, openness to change, enthusiasm, and pride.
• Additional Leadership Responsibilities - As determined by the VP of System Operations, with guidance from the leadership teams from Mary Free Bed and the company system locations. Requires frequent travel to all system locations across multiple states, including, but not limited to, Michigan, Virginia, West Virginia, Indiana, and Illinois.

Customer Service Responsibilities

Demonstrate excellent customer service and standards of behaviors as well as encourages, coaches, and monitors the same in team members. This individual should consistently promote teamwork and direct communication with co-workers and deal discretely and sensitively with confidential information.

Responsibilities in Quality Improvement

Contribute by identifying problems and seeking solutions. Promote patient/family satisfaction where possible; participates in departmental efforts to monitor and report customer service.

Essential Job Qualifications

• Bachelor's Degree or higher in nursing, therapy, or allied health required.
• A minimum of three years of relevant leadership experience and direct supervision of clinical staff.
• Experience in quality improvement programs and methodologies, with demonstrated evidenced of successful leadership of quality improvement initiatives.
• Ability to travel frequently to all system locations across multiple states, including, but not limited to, Michigan, Virginia, West Virginia, Indiana, and Illinois.
• Accurate decision-making and strong leadership skills
• Information management skills and ability to interpret, communicate, and present data. Demonstrated excellent written and verbal communication skills
• Demonstrated ability to work both independently and in conjunction with a team of professionals for problem solving.
• Sense of urgency, collaborative team style, and ability to quickly adapt to changes in priorities.
• Ability to multi-task and delegate tasks for timely project completion.
• Demonstrated commitment to organizational mission with a "whatever it takes" attitude to get the job done.
• Excellent organizational skills

Physical Requirements for Essential Job Qualification

Levels:

• None (No specific requirements)
• Occasionally (Less than 1/3)
• Frequently (1/3 to 2/3)
• Majority (More than 2/3)

Remain in a stationary position: Frequently

Traverse or move around work location: Occasionally

Use keyboard: Majority

Operate or use department specific equipment: None

Ascend/Descend equipment or ladder: None

Position self to accomplish the Essential Functions of the role: Occasionally

Receive and communicate information and ideas for understanding: Majority

Transport, position, and/or exert force:

Up to 10 pounds: Occasionally

Up to 25 pounds: None

Up to 50 pounds: None

Up to 75 pounds: None

More than 100 pounds: None

Other weight: Up to___ pounds _____

Other: _____

Consistent with the Americans with Disabilities Act (ADA), it is the policy of Mary Free Bed Rehabilitation Hospital to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact the Talent Acquisition team at recruitment@maryfreebed.com.

Mary Free Bed is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, genetic information, veteran status, disability or other legally protected characteristic.