Director of Support services

SUMMARY:

Directs the Food and Nutrition, Environmental Services, Linen Services, Mailroom, and Transport Services departments to function as synergistic, harmonious and productive entities integrated and synchronized with other hospital functions to fulfill their own goals and contribute to the overall purposes and objectives of The Miriam Hospital. Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect and Excellence, as these values guide our everyday actions with patients, customers and one another. In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include: Instill Trust and Value Differences Patient and Community Focus and Collaborate In addition, our leaders will demonstrate an aptitude for: Ensure Accountability and Build Effective Teams Drive Vision and Purpose and Optimize Work Processes By applying core and leadership competencies, leaders help Brown University Health achieve its strategic goals.

RESPONSIBILITIES: Demonstrates flexibility and innovation to facilitate the changes required to improve operations or to enhance revenue, effectiveness, productivity, responsiveness, and other quality factors. Identifies potential lines of expanded business in the context of marketplace and plans for development. Demonstrates a confident and positive attitude with functional competency and technical credibility. Exhibits effective decision-making skills. Develops strategic alliances that are mutually beneficial both inside and outside the organization. Networks toward new partnerships within the community. Serves as a role model in relation to customer service. Ensures that department functions are in compliance with applicable regulatory, licensure and accreditation standards. Practices and promotes a philosophy of acquiring and imparting knowledge on a continuous basis. Enhances professional knowledge and skills by such activities as participation in professional organizations or in local, regional, or national programs. Serves as an advocate of the hospital.

HUMAN RESOURCE MANAGEMENT & DEVELOPMENT:

Demonstrates knowledge of employee relations policies and procedures, and implements policies in a fair, equitable, and consistent manner. Assesses manpower needs, including number of staff, skill mix, and appropriate schedules, and budgets accordingly Implements creative solutions to manpower planning Organizes the department to maximize the potential contribution of all employees Develops and maintains competency-based job descriptions outlining duties, responsibilities and requirements of jobs. Interviews employment candidates and selects competent and qualified personnel for authorized vacant positions. Assesses the competence of employees upon hire, transfer and on an annual basis. Assessment considers age-specific needs of patients. Establishes and communicates clear performance expectations. Performs ongoing performance assessment and completes annual performance reviews on a timely basis. Provides recognition of staff 's achievements Counsels employees in a proactive fashion to sustain or improve job performance. Provides disciplinary action that is fair, objective, timely, and developmental. Promotes opportunities for teamwork among all staff. Promotes employees ' participation in problem-solving and decision-making in matters affecting them. Assesses and analyzes competency patterns and learning/educational needs of staff, based on supporting data. Develops an ongoing department education and training plan which encompasses safety issues, competency, and continual improvement processes which can be linked to Job Description.

FINANCIAL MANAGEMENT:

Develops and proposes an annual, practical departmental budget and capital expenditures that will contribute towards improving the efficiency and cost effectiveness of all services provided, while meeting the needs of our patients, the community, physicians and our employees. Operates within the approved departmental budget notwithstanding changes beyond one 's control. Reviews departmental expenses regularly to identify ways to reduce costs while improving efficiency, resulting in an overall net savings on the approved department budget. Monitors staffing to ensure the optimal use of scheduled time and overtime for maximum productivity. Controls and accurately reports time worked by department employees for timely payroll preparation. Plans, develops, and implements policies, procedures and programs, involving all applicable hospital departments, that maximize departmental revenues.

INFORMATION MANAGEMENT:

Develops department policies and trains staff in principles of information management. Ensures the security and confidential treatment of sensitive and private information. Demonstrates ability to utilize computer technology for data generation, retrieval and analysis. Ensures that policy and procedure manuals and other reference materials are current and accessible.

MANAGEMENT OF PHYSICAL/TANGIBLE ASSETS: Identifies, evaluates, and recommends equipment acquisition based on advances in technology and scope of service. Maintains assigned physical/tangible assets safely, efficiently, and in such a manner that they effectively perform their intended function. Coordinates a department-specific equipment management plan in accordance with the organization 's overall equipment management plan. Prevents the loss or abuse of assigned assets. Manages supplies effectively.

SAFETY MANAGEMENT:

Demonstrates an in-depth knowledge of department-specific safety issues. Demonstrates leadership concerning safety issues within the organization and the department. Continuously identifies, develops and enforces department-specific safety policies and procedures in accordance with the organization 's overall safety policies. Organizes an effective department-specific safety training program for all department employees in accordance with hospital guidelines.

CONTINUAL IMPROVEMENT:

Develops plans and manages processes to measure, assess, and improve the quality of services in alignment with the hospital 's key functions. Participates in functional and cross-functional continual improvement activities. Utilizes continual improvement tools and identifies indicators to assess and improve systems and processes over time. Allocates adequate resources (personnel, time, and staff training) needed to participate in continual improvement activities. Monitors and evaluates results of continual improvement activities for effectiveness.

COMMUNICATION:

Readily accepts and receives feedback from colleagues and staff, creating safe environment for disagreement. Demonstrates effective presentation skills for meetings and formal presentations. Demonstrates effective writing skills for correspondence, reports and other documents. Demonstrates active listening skills. Facilitates constructive dialogue to resolve conflicts. Collaborates with other leaders and relevant personnel to resolve problems and make decisions. Controls timely and appropriate flow of information throughout the department and the organization; keeps people informed. Plans and organize constructive and effective meetings.

MINIMUM QUALIFICATIONS:

Qualifications: Bachelor's Degree required, MS in Management or equivalent education and/or experience. Five years comparable Healthcare management experience in healthcare food services, support services or related fields. Rhode Island certification in Food Safety required.

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EEO Statement:

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

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