Customer Service Representative - Marion, OH

Role Overview:

A Customer & Business Solutions Representative I works in all aspects of customer service including product selection, order processing, and inventory management. This role may also involve helping in the warehouse-from stocking and retrieving items to making deliveries, operating a forklift, pitching in with housekeeping, and supporting general branch needs.

A Sample of What You'll Do in this Role:

• Assist with electronic order entry and processing utilizing JD Edwards Enterprise Resource Planning (ERP) software

• Respond to customer inquiries in a timely, accurate, and appropriate manner

• Submit and code bills and invoices to the AP department for payment

• Work closely with the Sales and Operations teams to maintain adequate inventory levels to meet customer needs

• Assist with monthly inventory cycle counts and annual inventory

• Support the Sales Team with inaccurate customer pricing and quickly resolve any inquiries or concerns

• Prepare reports under manager's supervision

• Aid team members in administrative tasks

What You Bring to the Role:

• 0-1 years of experience

• Proficiency with Microsoft Office Suite

• Willingness to learn JD Edwards (training will be provided)

• The ability to accurately apply basic math concepts such as fractions, percentages, and ratios

• Mobility to move freely across uneven terrain both indoors and outdoors safely

• High School Diploma or equivalent

What Makes You a Great Fit:

• You have strong interpersonal and effective communication skills

• You have good organizational skills with strong attention to detail

• You're able to respond professionally to inquiries or complaints

• You read, write, and speak English fluently

Compensation and Benefits:

• The base compensation for this position ranges from $15.96 to $21.28 per hour. Please note that wages may vary depending on skills and experience.

• This position is eligible for vacation, holidays, health, dental, vision, mental health, retirement plans, and other benefits. Follow this link for more information regarding Wilbur-Ellis employee benefits: https://mywebenefits.com/