Trust Vault Specialist

Location:

Location: Onsite

Hours: Monday- Friday from 7:30am-4:00pm

Job Summary

The Vault & Document Retention department has two main functions consisting of maintaining the Key Private Bank (KPB) Trust Vault and servicing document needs for various lines of business. The Trust Vault holds marketable and unique assets owned by KPB clients as well as original documents related to client accounts. The Vault team maintains dual control over the vault and its assets and processes deposits, withdrawals and inquiries based on internal client requests. The department completes requests for transactional or statement research using various media forms such as online document repositories and microfiche.

Essential Functions:

• Process physical deposits and withdrawals of assets and documents to and from the vault while maintaining dual control over assets.
• Record vault activity on the vault inventory system.
• Support vault audits.
• Provide documents requested in various media forms for multiple lines of business and external clients. Understand the historical systems and account structures where client accounts resided and be able to research and provide records upon request spanning multiple years and legacy systems.
• Generate and distribute statements for Safekeeping clients.
• Sign off on vault balancing reports.
• Support Corporate Actions & Income related functions such as class action research and ADR dividend payment processing.
• Meet performance objectives for accuracy and timeliness in completing actions.
• Successfully prioritize workload of various types of activities with varying service level agreements.
• Perform access control reviews of systems and applications used within department.
• Actively participate in department projects and efforts to increase efficiency and improve service.
• Train others in the department on functions and processes.
• Actively participate in weekly, monthly and quarterly meetings
• Maintain and update department procedures.
  

Additional Functions

• Participate in Business Reviews and Continuous Improvement initiatives
• Provide problem solving ability as well as support to others with problem solving
• Provide proactive client service
• Work in a team environment and implement continuous improvement initiatives to increase quality, speed and productivity within the department

Education

• Bachelor's degree in Accounting, Finance or business-related area or equivalent work experience

Work Experience

• Minimum 1 year of work experience in the financial services industry preferred
• Experience working with Microsoft Office Products (Excel, Word) required.

Skills

• Ability to work in a team environment.
• Proven ability to work independently and with limited supervision.
• Excellent research and problem solving skills.
• Ability to Deliver the Key Difference through strong client focus and service.
• Strong work ethic.
• Strong written and verbal communications skills.
• Proven ability to adapt to change as customer expectations change.
• Strong PC Skills including Microsoft Word and Excel.
• Basic knowledge of securities
• Possesses high degree of accuracy to detail and timeframes as outlined on requests.
• Ability to self-manage multiple tasks and request assignments simultaneously without losing focus. Is self- disciplined and maintains an organized approach to priorities.
• Ability to work in a dynamic professional environment requiring high degree of flexibility and ability to cope with changing priorities. Adapts well to changing priorities, deadlines, and directions. Offers suggestions for continuous improvements.

Physical Demands

• General Office - Prolonged sitting, ability to communicate face to face in person or on the phone with teammates and clients, frequent use of PC/laptop, occasional lifting/pushing/pulling of boxes weighing up to 30 lbs.

COMPENSATION AND BENEFITS

Please click here for a list of benefits for which this position is eligible.

Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.